Technical Support Specialist with DNS Expertise

About Us eFlexervices is a leading BPO company with 24 years of experience dedicated to delivering exceptional quality and building trust. At eFlex, we consider ourselves partners in success, always focusing on matching talent with organizational needs. Our commitment goes beyond just our work; we're focused on investing in people, enhancing performance, and maximizing efficiency. Are you ready to elevate your skills to the next level? At eFlexervices, we’re not just looking for a Technical Support Specialist; we’re seeking passionate individuals ready to empower their talents and make a real impact. Join us in making a difference Your Role: As a Technical Support Specialist, you will deliver technical support for DNS, domain transfers, email authorizations, and related issues. Providing exceptional customer support for social media-related concerns will also be part of your responsibilities. What You'll Be Doing Technical Support (50%) Deliver high-quality technical support to clients focusing on DNS, domain transfers, and other email-related issues. Respond to support tickets promptly to ensure timely assistance. Diagnose and resolve customer issues related to our products and services. Collaborate with internal teams to escalate and address complex technical challenges. Customer Support (50%) Customer Engagement Engage with customers by providing prompt and effective assistance through our internal customer service platform. Build and maintain positive relationships with customers, ensuring their needs are met and exceeded. Look for ways to add value to customers in every interaction. Product Knowledge Stay updated on our products and services to offer accurate information to customers. Possess a solid understanding of how site builders function. Social Media Assist in social media content creation. Manage and review social media content for quality. Qualifications and Requirements 1-2 years of experience in technical support or customer support, ideally within a BPO environment. Strong knowledge or experience in DNS is essential. Excellent written and verbal communication skills, especially in conveying technical information to non-technical users. Experience with Front, Dialpad, or similar tools is highly preferred. Familiarity with Canva for social media management is a plus. Experience using ticketing tools to resolve client issues. In-depth knowledge of Google Business Profile is valuable. Experience with Notion, Asana, or other related technologies is beneficial. Knowledge of site builders is preferred. Benefits and Perks At eFlex, we're not just a workplace; we're a community dedicated to growth, learning, and personal connections. Here’s what we offer: Living Our Values: We embody our values through every aspect of our work, prioritizing personal growth and caring for our team and clients. Competitive Compensation: We offer a salary and benefits package that recognizes your hard work, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Enjoy a permanent work-from-home setup if you reside outside of Baguio City. For those within Baguio, experience the best of both worlds with a hybrid work model. Wellness Matters: Our flexible vacation and sick leave policies enable you to prioritize your well-being and maintain a healthy work-life balance. Pathways to Success: We are committed to nurturing your career and helping you grow within the company. Are you ready to start a fulfilling journey? Join the eFlex family and discover a workplace that values your individuality and success. Let’s thrive together