Senior Manager, Safety Support Lead

3 weeks ago


Groton, United States Pfizer Full time

Senior Manager, Safety Support LeadThe Senior Manager, Safety Support Lead, is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base.Will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure, platform, and business stakeholders is essential to maintain a stable, future-ready application portfolio.Lead and develop team of ASDMs: Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.Ensure application reliability and performance: Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.Seek opportunities for automation: Promote the identification, design, and implementation of automation solutions including traditional, self-service, and GenAI capabilities to enhance operational efficiency and service quality.Manage financial stewardship: Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.Partner for lifecycle management: Collaborate with creation center teams and business stakeholders to recommend end of life upgrades and retirements.Support compliance and audits: Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.Basic qualifications include a Bachelor's degree in Information Management, Computer Science, Engineering, or Technology Management or a related field and minimum 7+ years of progressive experience in information technology.Preferred qualifications include experience managing systems supporting pharmaceutical operations or other highly regulated environments, experience across multiple R&D domains including Research, Clinical, Safety, Regulatory, and Medical, expertise in automation and AI-driven solutions, and experience leading global or multi-site teams.Travel may be required as part of this role. Expectations around travel will vary but candidates must be capable of travel. Pfizer Digital & Technology is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours.



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