Field Service Manager

3 weeks ago


Youngstown, United States LHH Full time

Job Description: Field Service Manager


Position Type: Full-Time

Experience Level: Mid-Level to Senior-Level

Industry: Industrial Inspection/Field Services


Key Responsibilities:

  • Manage and coordinate a team of field service engineers responsible for on-site industrial inspections and service tasks.
  • Develop and maintain service schedules, ensuring timely response to customer requests and service requirements.
  • Oversee the implementation of inspection protocols, ensuring compliance with industry standards and customer specifications.
  • Conduct quality control checks on field reports and inspection results, ensuring accuracy and consistency.
  • Provide technical guidance and training to field service engineers, fostering a culture of continuous improvement.
  • Collaborate with internal teams, including customer service and engineering, to resolve customer issues and enhance service quality.
  • Maintain relationships with key clients, addressing concerns, and ensuring customer satisfaction.
  • Ensure compliance with safety regulations and company policies during all field operations.


Qualifications and Experience:

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
  • A minimum of 5 years of experience in industrial inspection or field service management.
  • Strong leadership and team management skills, with a proven ability to lead and motivate teams.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
  • Knowledge of industry standards and regulations related to industrial inspection.


Preferred Skills and Attributes:

  • Experience with industrial inspection techniques, including non-destructive testing (NDT), ultrasonic testing, or similar methods.
  • Familiarity with project management tools and practices.
  • Ability to adapt to changing field conditions and customer requirements.
  • Willingness to travel to various field sites as required.


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