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Lead Cashier

4 weeks ago

Chesterfield, United States Ulta Beauty Full time

Lead CashierExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.General Summary & ScopeThe Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.Principal Duties & Responsibilities (*Essential Job Functions)The LC is a champion of Ulta Beautys mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):PerformanceContribute to meeting or exceeding the stores goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.Courteously handle sales, refunds, and exchanges.Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.Maintain prompt, regular attendance.PeopleContribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.Assist in the training of new cashiers, and cross-training other associates in cashiering.Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance.Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beautys systems prompts.Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.Collaborate with managers and associates throughout the store to help grow the business.ProcessBe knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.Adhere to Ulta Beautys dress code.Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.Complete select register open and close functions as directed by the manager on duty.Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.Execute other operational tasks as directed.Job QualificationsEducationHigh school diploma is preferredExperience2 years of relevant work experience or equivalent combination of education and relevant work experience preferredProven ability to delegate, multi-task, and problem-solveDemonstrated knowledge and passion for guest service and a competency for sellingExperience addressing guests concerns and questions promptly and professionally to deliver exceptional customer serviceDemonstrated experience in exceeding sales goals and training new hiresSkillsProficient with basic technology (e.g., Point of Sale system and Apple devices)Excellent written and verbal communicationStrong collaboration and interpersonal skillsAbility to work independently and as part of a teamAbility to build and maintain strong customer relationshipsAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptableSpecial Position RequirementsWork a flexible schedule to include days, evenings, weekends, and holidaysThe role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.Working ConditionsContinuous mobility throughout the store during shift, including twistingFrequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shiftFrequent lifting and/or moving up to 25 lbs. during shiftContinuous coordination and manipulation of objects during shiftIf an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a persons appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.We will consider for employment all qualified