Field Support Technician

4 weeks ago

united states united states us Alrek Business Solutions Inc Full time

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

Major Duties and Responsibilities:

(The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

  • Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
  • Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
  • Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
  • Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
  • Installs, configures, and maintains software on mobile devices.
  • Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
  • Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
  • Works closely with court staff and local administration with office moves, adds, and changes as required.
  • Corresponds with users and staff concerning issue status, resolution, and task completion.
  • Escalates issues are to other members of the technical services team as appropriate.
  • Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
  • Attends meetings as required.

Required Skills:

Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.

Troubleshooting and maintaining Active Directory users, computers, groups and policies.

Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions

Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.

Troubleshooting Microsoft Windows 10 and 11.

Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts

Basic network (wired and wireless) configuration and troubleshooting including ping and trace route

Ability to travel throughout the State of Idaho as detailed in job description and required for the position

Excellent communication and interpersonal skills are critical in this role.

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