Credit & Collections Analyst

About Us: Avidex is a leading player in the audiovisual (AV) and information technology (IT) integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Credit & Collections Analyst to join our dynamic team in the Cary, North Carolina area. This is a position is an in-office position requiring regular attendance during standard business hours. What we offer: Competitive compensation plan. Health, dental, and vision benefits. 401(k) retirement plan with employer match up to 3 weeks of Vacation and 7 days of Sick time off, both prorated 10 Paid Holidays 8 hours to volunteer on your favorite cause. Opportunities for professional growth and development. Collaborative and innovative work environment. Position Summary: The Credit & Collections Analyst plays a key role in evaluating credit risk, ensuring audit compliance, and executing effective accounts receivable collection strategies within their designated territory to support the company's financial health. Requirements: Bachelor's degree in finance, accounting, or equivalent work experience. Minimum of 5 years' experience in credit and accounts receivable collections preferred. Proficiency in Microsoft Office, including Excel (pivot tables, VLOOKUP). Experience with Dynamics SL, Salesforce, billing/payment portals, or similar financial software. Strong communication and negotiation skills with the ability to engage effectively with customers. Excellent analytical skills to interpret financial data and assess credit risk. Ambitious, goal-oriented, and proactive with a creative approach to problem-solving. Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Solid knowledge of credit management principles, collection techniques, and accounts receivable reconciliations. Ability to apply company policies and make credit decisions in line with established compliance guidelines. Demonstrated reliability, strong work habits, and a stable attendance record. Flexibility to work overtime as needed, sometimes on short notice. Responsibilities Evaluate the creditworthiness of new and existing customers by analyzing credit reports, applications, accounts receivable portfolios, and related financial information. Identify potential credit risks and develop effective strategies to minimize losses. Monitor accounts receivable aging for assigned accounts, achieve cash collections, and meet KPI targets by following up on past-due invoices through phone calls, emails, and meetings. Accurately document credit and collections activities within the company ERP system and shared folders. Investigate and promptly resolve billing discrepancies while fostering strong relationships with customers and sales teams to facilitate dispute resolution and cash collection. Maintain detailed and accurate records of credit approvals, payment arrangements, and collections activities. Deliver exceptional customer service at all times. Ensure compliance with audit requirements, company policies, and legal standards concerning credit and write-off requests. Navigate and analyze invoice statuses across multiple payment portal platforms, performing data entry to reconcile invoices and purchase orders. Support the Senior Credit Manager by preparing ad hoc reports and assisting with special projects as assigned. Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.