Dir, Operations

Assembly Leadership RoleWe're looking for motivated, engaged people to help make everyone's journeys better. This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Large operations. The individual is a strong leader with strong people management skills. This role is predominantly concentrated around four focal areas. 1) Making sure all assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and local opportunities (General LEAN, CI thinking); 2) Making sure productivity and efficiency is optimized by ensuring optimal rosters/schedules and proactive short/medium term labour planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool. 3) Making sure all assembly processes comply with HACCP, customer specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach. As a key member of the unit senior leadership team, this role is also expected to actively engage in the overall development and improvement of the entire unit - especially in respect to production/labour planning and people management. Given the responsibilities and general nature of this role, the individual will have multiple cross-functional touch points assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR.Main duties and responsibilities:Overall leadership and coordination of the three operating areas within assembly: wash & pack; make & pack and pick & pack.Structure and process optimization (work stations, floor map, work processes)Proactive and fact-based labour planning (short, medium and longer term) in close cooperation with the supply chain process:For hiring needs (longer term)For optimal rosters/schedules (medium term)For short term labour planning to adjust hours needed (daily/weekly)QA compliance:HACCPCustomer specs and requirementsDrives engagement by providing and keeping a strong focus in development of the assembly leadership team, especially in respect to:CoachingInvolvementFeedbackConsistent and persistent performance managementDrives cross training of staff to increase flexibility within the assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.Ensures all activities and output are in compliance with customer specs (volume and quality).Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, central and local CI programs etc.).Aligns, implements and continues to facilitate improvements to the agreed US/group standard process' (whether forecasting, planning, IDS interfaces etc.). Including best practice sharing with assembly process peers and the supply chain function/OP&C.Aligns material and labour targets together with the supply chain process I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the unit).Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active labour planning within all the assembly processes.Accountable for departmental financial indicators (hours, waste, spec compliance).Manages productivity and efficiency I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets.Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own department).Resource optimisation in the department through process improvement, lean and continuous improvement principles - drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the forecasting/planning and IDS departments.Participation in customer and authority auditsEnsures compliance of procedures for hygiene and food safetyActively recognizes good performance in the team and promotes the company reward and recognition scheme people first behavior and actions.Continuously improves quality and efficiency of the team.Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear.Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole by supporting associated and unit wide initiatives.Organizes and leads operational meetings (leadership team meetings and assembly staff meetings)Supervises and supports lower level managers/supervisors on daily operations including:Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectivesEnsures compliance with company wage & hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.Monitors daily manpower planning and schedules employees.Responsible for employee retention and reducing employee turnover.Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.Compliance with all company required policies, procedures and processes including but not limited to required trainingEducation:Bachelors' degree in a relevant subject or business management is preferableDesirable specialization in operational and people managementWork experience:At least 5 years' experience working within operations in a manufacturing environmentExperience providing leadership through a middle management layerExperience of managing a team of more than 100 peopleExperience in change management projectsExperience of process improvement is a plus.Experience of working in a food hygiene/health & safety/high security environment preferred.Previous knowledge of airline catering operations is preferred, but not essential.Technical skills:Strong people managerEmpathetic and open minded hence determined and persistentResilient and well-rounded individualTeam player who believes in structured performance and talent managementPlanning and coordination ability to oversee multiple activities at the same timeContinuous improvement mindset flexible and embracing changeSelf-motivated & proactiveIT literate, basic level of MS Office and general SAP understanding.Language/communication skills:Excellent communicator whether "one to one" or "on the beer case"Excellent verbal and written communication skillsJob dimensions:Geographic responsibility: large unit (gross revenues of $25M+; direct and indirect headcount of 180+ employees.)Type of employment: full-timeTravel %: limited but some to be expectedExemption classification: United States only: exemptInternal relationships: process director peers, HR, commercial, financeExternal relationships: to some extend customers and external auditorsWork environment/requirements of the job:Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.In a normal production facility there may be physical discomfort due to temperature and noise.Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.