Dispatcher I

Job Title: Dispatch Center OperatorSpokane Airport$22.59 - $28.52 HourlySpokane, WAFull-timeJob Number: 2025-0032PurposeTo provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses.Major ResponsibilitiesAnswer and prioritize responses to airport 911, aircraft emergency, paging calls and information calls.Dispatch Police, Fire, Medical, and Operations to calls for assistance, and transfer other calls to appropriate department or agencyServe as communication coordinator during Police, Fire, EMS, and Operations incidentsMonitor pagers and radios and announce information related to emergency incidentsProvide telephone answering support to Airport AdministrationProvide non-law enforcement services including processing lost and found items, issuing or retrieving badges and keys, fingerprinting, etc.Assist Airport users with paging services, flight information and related servicesAct as after-hours point of contact for vendors, deliveries, etc.Prepare reports and maintain activity records in physical and electronic filing systemsMonitor CCTV cameras, TSA alarms, CCAS alarms and building fire alarmsWork shifts encompassing a 24-hour day, seven-day week; inclusive of odd hours, days, evenings, nights, weekends and holidaysPerform other duties as assignedQualificationsEducation/Experience:High school diploma or GEDOne year of customer service experience in a fast-paced environmentExperience operating multi-line telephone systems and/or two-way radios preferredExperience operating computers and keyboardAn equivalent combination of education and experience may be consideredKnowledge/Skills:Able to read, write, speak and understand EnglishHave good written and verbal communication skills and a clear speaking voiceAble to read and understand rules, regulations, policies, and proceduresAble to analyze situations quickly, calmly and objectively to determine appropriate responseAble to establish and maintain good working relationship with co-workers and persons using/interacting with the Communication CenterAble to handle telephone inquiries, comments, and complaints in a polite, professional mannerHave knowledge of first aid principlesAble to keyboard at 35 wpmPhysical Requirements:Requires the ability to lift, carry, push and pull objects up to 30 pounds.Job functions require sitting and standing for extended periods; walking intermittently; frequently reaching; occasionally lifting and carrying; minimal stooping, kneeling, and bending.Extensive wrist and hand movements required for frequent keyboarding and use of equipment.Able to perform close work to read and use computer required. Must have color vision and ability to adjust focus and read small print.Able to operate a computer, fax, telephone and other office equipmentRequires the ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals. Must be able to communicate clearly via phone, two-way radio, and written communication methods.The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Security/Safety:No felony or gross misdemeanor convictions within the last 10 yearsMust be able to obtain and maintain an Airport security badge as a condition of employmentMust complete Washington State Patrol ACCESS Level 1 training within six months of hireThis is a safety sensitive position.Supplemental InformationWORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):Regular contact with the public, employees, government agency staff and management.WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:Office environment.EQUIPMENT OPERATION REQUIRED:Personal computer and related software, phones, copier and other office equipment.