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Front Desk
4 weeks ago
Front Desk & Operational SupervisorLocation: Cupertino, Los Altos (May be required to commute to the Los Altos site)Type: Full-Time | 30-40 hrs/week (TuesdaysSunday)Compensation: $22$28/hour (Based on experience)Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education SectorPosition SummaryThink Academy is looking for a highly motivated and service-oriented Front Desk & Operations Supervisor to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.Key ResponsibilitiesAdministrative & Operational SupportManage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization.Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations.Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling.Front Desk & Customer CommunicationLead and coordinate a small front desk team, ensuring professionalism, and consistent service standards.Serve as the first point of contact for parents and visitorsresolving escalations and ensuring satisfaction.Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic.Help improve front desk SOPs, service scripts, and customer feedback loops.Academic & Campus SupportCoordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics.Assist with new campus site setup and operational readiness.Monitor student attendance, teacher class reports, and ensure post-class procedures are completed.Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team.QualificationsStrong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments.Capable of leading a team and coordinating cross-functional work.Highly organized, detail-oriented, and proactive in solving problems.Experience in administrative, customer service, or educational support roles will be a plus.Bilingual (English + Mandarin) preferred but not required.Availability to work weekends and evenings during program periods is required.What We OfferA leadership role in one of the Bay Area's fastest-growing education brands.Structured development path toward Campus Operations Manager or Academic Services Lead.The opportunity to work closely with experienced educators and school operators.A mission-driven culture that values student outcomes, customer experience, and team growth.
