Senior Quality Manager

Senior Quality Manager - Service Quality EngineeringWork mode: HybridOnsite Location(s): Arden Hills, MN, US, 55112Additional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.About the RoleThe Senior Quality Manager Service Quality Engineering leads a global team of Service Quality Engineers responsible for ensuring that Boston Scientific's capital and connected equipment products are designed, serviced, and supported to the highest standards of safety, quality, and reliability.This role manages a team of 68 Service Quality Engineers who partner directly with all six Boston Scientific divisions and the Service Development Engineering (SDE) organization. Together, they drive the integration of service quality into product design, development, and post-market monitoring, ensuring that field performance insights continuously inform product and service improvement.The Senior Manager will also collaborate closely with the Sr. Quality Manager Business Process & Installation & Servicing (I&S) Steward to advance the maturity and effectiveness of global service processes. This leader will play a key role in building the capabilities, capacity, and culture needed to strengthen Boston Scientific's service quality excellence worldwide.At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.Your Responsibilities Will Include:Leadership and Team ManagementLead, coach, and develop a team of 68 Service Quality Engineers supporting all BSC divisions and their respective service development projects.Build a high-performing, engaged, and collaborative team culture focused on technical excellence, accountability, and customer-centricity.Define clear priorities, allocate resources, and balance workload across multiple programs and divisions.Drive employee development plans that enhance systems thinking, problem solving, and quality leadership capabilities.Product Service Quality LeadershipProvide quality leadership for service development activities throughout the product lifecycle from concept through sustaining engineering and post-market support.Ensure service readiness and reliability are considered during product design and transfer, and that service documentation, tools, and processes meet quality standards.Ensure appropriate review and approval of service-related deliverables such as Service Risk Analyses, Service Plans, FRUs, Service CAFs, and Service systems readiness.Support effective management of product field issues, signals, and CAPAs related to service performance.Facilitate data-driven decision-making by linking field performance data to design and service process improvements.Cross-functional CollaborationAct as the primary Quality partner to the Service Development Engineering leadership team, ensuring alignment between service design, field reliability, and regulatory compliance.Collaborate with Divisional Quality, Post Market Quality, and Regional Quality teams to share best practices, harmonize approaches, and ensure global consistency.Partner closely with the Sr. Quality Manager Business Process & I&S Steward to strengthen the integration of product-specific service quality within the broader Installation & Servicing process.Build strong working relationships with leaders across R&D, Manufacturing, Regulatory, Field Service, and Commercial teams to enable quality-driven service innovation.Capability and Culture DevelopmentLead initiatives to build Service Quality Engineering capabilities including standardized tools, training, and technical frameworks.Champion the development of a learning culture focused on root cause analysis, risk management, and continuous improvement.Drive cross-functional quality maturity through coaching, mentoring, and alignment of key quality system processes.Foster a mindset of curiosity and collaboration within the Service Quality community, encouraging data sharing and best-practice exchange across divisions.Process Maturity and Continuous ImprovementPartner with the I&S Steward and Business Process teams to enhance the effectiveness of the Service Quality and Installation & Servicing processes.Identify and implement process improvements to increase efficiency, reduce service-related nonconformances, and strengthen compliance.Monitor and report service-related quality metrics, including field reliability trends, CAPA effectiveness, and process health indicators.Ensure audit readiness for service-related quality processes and documentation.Required QualificationsBachelor's in Engineering, Quality, or related technical discipline.Minimum 10 years of experience in Quality Engineering, Service Quality, or Product Development within a regulated industry (medical device preferred).Minimum of 4 years in people leadership roles managing technical teams.Demonstrated success in building and developing high-performing teams.Strong knowledge of Quality Systems (ISO 13485, FDA QSR, ISO 14971).Skilled in CAPA & risk management, and quality data analytics.Preferred QualificationsMaster's degree in Engineering, Quality, or related technical discipline.Experience working in Capital Equipment or Operations Quality in Medical Device industryStrong track record of collaboration across global or multi-divisional organizations.Experience with product service readiness, reliability engineering, and post-market surveillance.Skilled in quality data analytics.Proficient in SAP, PLM, or related enterprise quality systems.Lean/Six Sigma or project management certification preferred.The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with the demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with youAt Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.Please be advised that certain US based positions, including without limitation field