Retention & Engagement Coordinator

Retention And Engagement CoordinatorNational Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.The Retention And Engagement Coordinator is responsible for ensuring a seamless and efficient employment experience from the point of new candidate application through tenured employee.Our ideal candidates will have exceptional project and task management skills, a passion for engagement and providing excellent service to all levels of staff, well developed interpersonal communication skills and the ability to work independently with minimal supervision as well as collaboratively with a group of stakeholders with diverse needs and experiences. If you are ready to make a meaningful impact on our employees, apply todayResponsibilities:Creates, implements, and manages team member engagement, employee experience, retention and onboarding strategies, initiatives, and programs in partnership with human resources team members, operation leaders, and other business partners.Conducts team member satisfaction surveys, insight sessions, stay interviews, and exit interviews to gather team member feedback regarding the employment experience. Reports on the feedback collected and integrates feedback into the development of retention strategies, programs, and initiatives.Manages, tracks, and reports on key turnover and retention metrics and utilizes metrics to identify trends and to make recommendations.Partners with community leadership to identify resources for employees, develop and implement a team member engagement and retention plan.Drives a comprehensive onboarding program that is in alignment with the company's culture, supports new team members through the first 90-days, and sets them up for long term success with the organization.Evaluates effectiveness of engagement and retention programs and drives ongoing process improvement.Builds relationships with team members at all levels of the organization and serves as an ambassador for team members to provide feedback about the employment experience.Participates as a member of the Employee Engagement committee and implements recognition and appreciation programs across the organization.Partners with the talent acquisition and candidate experience departments to review the interview and hiring processes to improve the selection and retention of qualified candidates.Act as the liaison with candidates throughout the hiring, onboarding and training process. Respond to questions, provide contacts and support, and resolve issues as appropriate.Develop modes of communication to ensure all employees have necessary information to be successful, including but not limited to managing the employee newsletter.Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.Perform other duties related to this role as assigned.Qualifications:Bachelor's degree in Human Resources or related field, or equivalent experience doing this or similar work.2 years previous experience in HR or a similar role, preferably in a multi-unit environment or customer service environment.Excellent communication, presentation and interpersonal skills.Detail-oriented with strong organizational and multitasking abilities.Ability to work in a fast-paced and high-volume environment.Proven ability to establish and maintain effective working relationships across backgrounds, borders, functions.Self-starter who can establish process and produce deliverablesExperience with Microsoft products (word, excel, outlook, PowerPoint)Key Competencies:Effective communication skillsStrong organizational skillsAbility to multitaskProblem-solving skillsAbility to manage responsibilities across multiple departments and/or business functionsNational Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.