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Customer Service Representative
2 weeks ago
Amotec has been engaged in a search for a Customer Service Representative with our client, a global aluminum manufacturer, located near the O’Hare airport . As the Customer Service Representative you will be responsible for being the primary point of contact between sales and all external customers. You will be responsible for ensuring all quotes, orders, and freight pricing meet intercompany and customer expectations. To be successful in this role you must have a customer focused mindset and be able to work on a very cross functional team.
Key Responsibilities:
- Ability to work on a cross functional team
- Manage customer relationships, ensuring all assigned tasks are met and exceeded
- Work with internal warehousing sites to ensure all orders are met and all company SOP’s are followed
- Conduct follow up calls and meetings with existing and prospective clients
- Ensure all customer payments are on time
- Handle as many as 20-30 customers at a given time
Qualifications:
- Knowledge of SAP systems- ERP experience preferred but not required
- Previous experience working with internal sales teams and external customers is required
- Proficiency with Microsoft Office products (Excel, Word, Outlook)
- Ability to build lasting relationships
- Must be able to commute to the company office on a daily basis
If you would like to learn more about the Customer Service Representative opportunity please contact Ian Moriarty at imoriarty@amotecinc.com
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