Salesforce Adoption Lead

3 weeks ago

Austin, United States Onward Search Full time

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Salesforce Adoption Manager for our direct client in Austin, TX. This role is a 6 month+ contract.


Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All contractors will be paid as W2 employees.

Job Summary:

Join our Seller CRM team as a Salesforce Adoption and Process Manager, where you will play a pivotal role in enhancing our Salesforce CRM utilization. Your mission will be to spearhead user adoption strategies for Sales Cloud and Experience Cloud, serving as the vital conduit between our Salesforce user base and the Seller CRM Product team. We're looking for a candidate with a robust background in Salesforce consultancy, adept in business process design, and skilled in change management.

Key Responsibilities:

  • Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
  • Evaluate current processes using workflow process maps and structured business process discoveries.
  • Design optimized future-state processes using Lean methodologies to enhance efficiency.
  • Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
  • Facilitate smooth Salesforce migrations through effective change communications.
  • Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
  • Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
  • Offer continuous support to users, ensuring proficient and effective Salesforce use.
  • Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
  • Lead change management efforts to foster Salesforce adoption.

Qualifications:

  • At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
  • Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
  • Analytical mindset with strong sales acumen.
  • Salesforce certifications are highly regarded.
  • Experienced in workflow business process mapping.
  • Exceptional communication and interpersonal skills.
  • Capable of collaborating with a global team across various time zones.
  • Required to attend the office three days per week.
  • Proactive and execution-focused.


Application Deadline is April 30, 2024.

Perks & Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

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