Sr Customer Success Manager

Join Our Team at WorkdayYour work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.About the TeamThe Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Evisort. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Evisort is a Workday solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer successAbout the RoleAs a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our key customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities.Responsibilities:Focused on high-touch, curated experiences for Evisort's key accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journeyActing as a key advisor with insights into customer's legal and procurement organizational and business objectives and driving product adoption by aligning Evisort's features and functionality with customers' overall business needsDevelop and maintain adoption plans that align with the customers' business objectives and/or company goalsCollaborate with the customer to set clear, measurable goals and KPI's that drive mutual successAbility to understand and identify Evisort's services and offerings and how they help meet customer's objectives leading to upsell opportunitiesWork on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolutionPrepare and deliver executive briefings and reports for s