Student Accounts Specialist

Student Accounts SpecialistJoin Our Campus Community Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community todayWhy Choose Us? At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:Generous Retirement ContributionsExceptional Health & Prescription CoveragePaid Time OffTuition WaiverWellness and Employee Assistance ProgramsAt the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's benefit summary.Job Title: Student Accounts SpecialistJob Purpose: Serve as the primary point of contact for students, families, and university stakeholders, providing comprehensive support for financial aid, billing, and overall financial wellness. Deliver accurate information, personalized guidance, and high-quality customer service to promote student success. Respond to inquiries, resolve concerns, and assist students in navigating complex financial processes across multiple communication channels.Essential Duties and Responsibilities:Provide high-quality customer service to students, families, and university departments by delivering accurate guidance on student accounts, billing, payments, scholarships and financial aid, loan education, and related financial matters.Serve as the first point of contact for students and families by providing support in person, virtually, and by phone; manage front desk operations, monitor traffic and call volume, ensure timely responses, research and resolve concerns, recommend or implement solutions, and assist with form intake and processing.Monitor departmental email inboxes and respond promptly with professional written communication, providing accurate information on student account updates, financial aid processes, and policy changes.Represent the office at orientations, workshops, and resource fairs by presenting financial information and directing current and prospective students to appropriate resources.Plan and lead individual and group financial literacy sessions for students and staff; support broader financial wellness initiatives and respond to outreach requests as needed.Proactively identify students who may benefit from financial education; coordinate outreach strategies, maintain tracking systems, and support assessment and reporting efforts.Maintain up-to-date knowledge of federal and state financial aid regulations and their impact on student eligibility and services; stay informed about relevant software systems and their integration with financial aid, billing, and payment processes.Assist in developing and implementing financial communications in collaboration with student service areas; create presentations and promotional materials, and contribute to digital communication strategies across email, social media, websites, and signage to raise awareness of key deadlines and financial processes.Supplemental Functions:Maintain filing system for records; review and analyze financial data relative to department, including imaging of documents for record retention purposes.Coordinate activities with other departments, serving as liaison to support integrated student services.Participation in occasional evening or weekend events may be required.Competencies:Ability to LearnAnalysis/Problem IdentificationCollaborationConsistencyIntegrityService OrientationMinimum Qualifications:Education: Bachelor's degree in business or related fieldExperience: 1 year work-related experience or equivalent combination of education and experienceRequired licensure, certification, registration or other requirements: Valid driver's license with a motor vehicle record (MVR) compliant with the official vehicle policy.Desired Qualifications:Higher education experience.Developing and delivering presentations.Demonstrated experience working in a fast-paced environment.Experience with Microsoft Office Suite.Required Application Materials:Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:Cover letterResume or C.V.Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).Work Location: On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.Work Authorization Requirements: The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position.Hiring Statement/EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.About Laramie: The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the University of Wyoming website.