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Sales and Service Banker, Palisades Park, NJ
1 month ago
Sales and Service BankerSantander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank.Responsibilities include:Meeting the financial needs of the customer to include transactional, servicing, and product.Identifying opportunities to grow banking relationships through branch activities.Developing and maintaining strong relationships with clients to understand their financial needs and provide tailored solutions.Collaborating with team members and partners to achieve branch goals and drive overall performance.Ensuring an elevated customer experience, delivering personalized, seamless, and attentive service.Fostering customer loyalty by addressing concerns and providing timely resolutions.Engaging customers with digital platforms to enhance customer interactions and educate them on self-service options.Communicating clearly and effectively with customers in person, over the phone, or through digital channels.Performing teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.Handling cash and maintaining accurate cash drawer balances.Assisting with custodianship, audits, and other operational tasks.Ensuring compliance with all regulatory requirements and internal policies related to risk and fraud defense.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required:High school diploma, GED or equivalent education.12+ months experience selling products and/or services.6+ months customer service experience within a high volume, fast paced and constantly changing environment.6+ months cash handling experience.Preferred:Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education.Experience in Microsoft Office products.The base pay range for this position is $34,500.00 USD to $53,000.00 USD. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.Location: Palisades Park, NJ
