Customer Service Operations Specialist
4 weeks ago
Duration: 6 months (with possible extension)
Position Responsibilities:
• Successful training completion is a contingency of this assignment
• Engages customers proactively. Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests as requested.
• Proactively addresses and/or reports safety issues or concerns.
• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
• Complete assigned tasks as instructed and report back to leadership teammates with any concerns.
• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
• Proficient with ticketing system and functions, and other locations as trained and assigned.
Required Skills
• Typically 4 or more years' related work experience in a role which required strong customer service and communication skills
• Typically 1 or more years’ experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Public speaking
• Leading Tours
• Presenting
Preferred skills:
• Six months experience giving public tours and/or public speaking while representing a brand
• Six months experience with technology related to events, exhibits, or POS
• Proficient with Microsoft office tools
Preferred soft skills?
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Ability to retain information quickly
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