Account Operations Manager

Account Operations Manager - Fleet Program and UniformsAs a CBRE Account Operations Manager, you will advise and coordinate the maintenance management staff and safety programs for small to medium-sized facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for handling the delivery of contractual services to ensure requirements are fulfilled.What You'll Do:Supervise all elements of the company's vehicle and uniform programDevelop and handle budgets, identifying ways to reduce costs and improve profitabilityDevelop and maintain accurate reporting for fleet performance and uniform inventoryCollaborate with the corporate fleet team to ensure system setup and accurate insurance informationServe as the first point of contact for all driver questions, including those from technicians and other fleet managersCoordinate with Sourcing and Operations to acquire new and replacement vehicles, fit out and maintenance packages, and ensure that all are used appropriatelyDevelop and implement policies for uniform services, ensuring compliance with brand standards and employee job titlesHandle vendor relationships for uniform procurementConduct needs assessments to resolve uniform requirements for various roles and departmentsPromote interpersonal capabilities and identify sale opportunities to potential clientsTrack vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performanceLead account programs striven to ensure safety and compliance with national, state, and local codes and regulationsAssist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.Handle ongoing evaluation of utility consumption rate structures and suggest cost reduction programsSupervise the efficiency of maintenance efforts for facilities, ensuring work is completed under account critical metricsResponsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the clientLead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreementApply knowledge of own rigor and how own field integrates with others to achieve team and departmental objectivesIdentify, troubleshoot, and resolve day-to-day and moderately sophisticated issues which may or may not be evident in existing systems and processesWhat You'll Need:Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be consideredPrevious experience in fleet vehicle management and vehicle mechanics and maintenance preferredStrong analytical and data-driven decision-making skillsExceptional communication and interpersonal skills, with the ability to effectively interact with drivers, vendors, and all levels of managementExperience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferredAbility to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problemsLeadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and departmentProficiency in fleet management software, GPS tracking systems, and other relevant technologiesIn-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Extensive organizational skills with a strong inquisitive mindsetIntermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissionsWhy CBRE?We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.Forbes Named one of the best large employers in America and one of the World's Best EmployersDisclaimers:Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.North Carolina Residents and Remote Candidates: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum annual salary for the Account Operations Manager position is $84,000, and the maximum salary is $88,000 with a 5% performance bonus. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.