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Business System Analyst

3 months ago

Santa Clara, United States DynPro Inc. Full time

Duties:

  • Engage with Product Managers to intimately understand and support documenting product requirements.
  • Partner with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed.
  • Assist in documenting cross-functional business requirements and develop user stories.
  • Define and standardize processes and playbooks for Product Managers to improve time to define product options regarding key decision points in the process.
  • Build consensus from cross-functional leads on business requirements.
  • Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics
  • Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources, and controls are involved in the processes.
  • Partner with QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
  • Work with business partners and product managers to define test scenarios for UAT.
  • Manage UAT execution, coordinate between business testers and IT development teams.
  • Document test results and ensure timely execution and sign-off of test scenarios

Skills:

  • 5 years of relevant work experience as a Business Analyst or a Business Systems Analyst or a product owner
  • Experience with process documentation, automation and digital transformations impacting Partners, Channels and distributors
  • Experience modeling business processes using a variety of tools and techniques
  • Demonstrated working knowledge of systems supporting high technology business processes for Partners/Channels/Distributors like Partner Onboarding, Deal Registration, Partner Programs etc.,
  • Expert in writing User Stories, converting business requirements to User Stories for development.
  • The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
  • Experience with Confluence and JIRA is highly desired
  • Prior experience with Salesforce, Steelbrick CPQ, or Salesforce PRM desired
  • Ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies .
  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
  • Good working knowledge of Google Suite of Productivity Tools.
  • PMP, SCRUM certifications desired

Education:

  • College diploma or university degree in the field of business administration, or information systems or equivalent experience
  • 5+ years of related work experience
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development