Product Program Manager, One Genesys Framework

Product Program Manager, One Genesys FrameworkGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Role OverviewThe OGF team partners across Product, Marketing, Sales, Customer Success, Finance, Legal, and IT to lead major launches and operational initiatives. The team leverages AI-enabled insights and strong program, product, and process management expertise to drive execution and continuous improvement across the company. This role requires strong influence, structured thinking, and the ability to guide diverse teams toward shared outcomes.ResponsibilitiesManage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance trackingMonitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision makingCommunicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountabilityEnable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution qualityContribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiativesPartner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programsIdentify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriateBasic QualificationsBachelor's degree or equivalent practical experience in business, operations, program management, or a related fieldApplicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environmentAbility to translate strategy into structured execution plans with clear dependencies and accountabilityExperience influencing teams without direct authority and facilitating decision making with senior stakeholdersStrong communication and presentation skills, including the ability to synthesize complex information for executive consumptionProficiency with common program management tools such as Smartsheet, Asana, or JiraPreferred QualificationsExperience with operational governance or lifecycle management frameworks such as launch readiness or stage gateFamiliarity with SaaS business models and commercial readiness processes including pricing, packaging, SKU management, and quote to cashBackground in operational excellence, change management, or process improvementExperience working in dynamic, matrixed environments across Product, Sales, Marketing, Finance, and Customer SuccessExposure to AI or automation technologies that support program management and operational efficiencyPMP, PgMP, or equivalent practical expertiseWhy GenesysJoining Genesys means becoming part of a supportive, collaborative, and innovative global team that values empathy and works together to move the business forward. Employees have the opportunity to make a measurable impact, contribute to transformative work, and help shape the future of experience orchestration.CompensationThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$83,000.00 - $154,200.00BenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsIf a Genesys employee referred you, please use the link they sent you to apply.