MedTech Credentialing and Scheduling Coordinator

6 days ago


Carlsbad, United States IQVIA Holdings Full time

IQVIA/MedTech OverviewIQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. Our services include contract clinical, field technical, inside sales, and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet client and customer-facing needs. Technology is integrated into all offerings, and program success is tracked with real-time business intelligence analyticsproviding clients with critical insights into their most important resources: people, patients, and customers.Position OverviewThis role focuses on vendor credentialing and scheduling coordination for medical device programs and recall activities. The individual will ensure vendors meet compliance requirements, maintain accurate credentialing records, and coordinate schedules for field representatives and technical support teams. Additionally, this role supports voluntary product recalls by contacting affected customers, providing upgrades, troubleshooting, and documenting all interactions.Preferred Skills/QualificationsEducation: High School Diploma/GED/AACustomer service or related experience preferredPolite, professional phone demeanor requiredAttention to detail and a quality mindset for documentation requiredAbility to follow directionPrevious healthcare experience preferredPrior recall experience preferredStrong technical software skills requiredAbility to work remotely from a home office; equipment providedAbility to work PST business hours requiredPosition ResponsibilitiesCoordinate schedules for field technical teams and ensure timely deploymentManage vendor credentialing process, including verification and compliance trackingConduct outbound calls to notify potentially affected facilities during recallsMaintain confidentiality and professionalism at all timesAdhere to provided script and messaging protocols for recall communicationsPerform data entry and manage records in provided databasesEnsure accurate documentation of credentialing and scheduling activitiesProvide customer and vendor feedback to corporate teamsApply today if you are interested in joining a rapidly growing organization and a dynamic work environmentIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.The potential base pay range for this role is $25-27 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.



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