General Manager

3 weeks ago

co united states Jobleads-US Full time

A Bojangles Assistant General Manager (AGM) plays a crucial role in supporting the daily operations of a Bojangles restaurant. The Assistant General Manager works under the General Manager's direction, assisting with managing the team, maintaining operational standards, and ensuring customer satisfaction. Below is a breakdown of the typical responsibilities and qualifications:

Key Responsibilities:
  1. Operations Management:
  • Assist the General Manager in overseeing the daily operations of the restaurant.
  • Ensure all processes are in place to provide high-quality food and excellent customer service.
  • Monitor product quality, inventory, and cleanliness of the restaurant.
  • Help with ensuring food safety and compliance with health regulations.
Team Leadership:
  • Supervise and train team members to ensure they perform tasks correctly and provide excellent service.
  • Support staff in achieving productivity goals and maintaining a positive working environment.
  • Handle scheduling and timekeeping to ensure the restaurant operates efficiently.
  • Motivate and inspire employees to create a high-energy, team-oriented culture.
Customer Service:
  • Monitor and address customer complaints or concerns, ensuring swift and satisfactory resolutions.
  • Ensure a welcoming atmosphere for guests, maintaining high levels of customer satisfaction.
  • Lead by example in delivering exceptional customer service.
Financial Accountability:
  • Assist in controlling costs and maximizing profitability by monitoring sales and expenses.
  • Help with the management of labor costs, inventory, and food costs.
  • Assist in cash handling and ensure accurate cash deposits.
Health & Safety Compliance:
  • Ensure compliance with food safety regulations, including proper handling, storage, and sanitation.
  • Enforce workplace safety standards to reduce accidents and maintain a safe environment for both employees and customers.
Administrative Duties:
  • Assist the General Manager with administrative tasks such as payroll, inventory tracking, and ordering supplies.
  • Help in preparing reports related to daily performance, sales, and other key metrics.
Qualifications:
  • Experience:
    • Previous restaurant or management experience, typically 1-3 years, is preferred.
    • Experience in leadership or supervisory roles is a plus.
  • Skills:
    • Strong interpersonal and communication skills.
    • Ability to lead, motivate, and develop a team.
    • Ability to handle multiple tasks in a fast-paced environment.
    • Strong organizational and time-management skills.
  • Education:
    • A high school diploma or equivalent is required.
    • College degree or relevant coursework may be preferred.
  • Physical Requirements:
    • Ability to stand for long periods, lift items up to 50 lbs, and work in a fast-paced environment.
  • Other Requirements:
    • Availability to work a flexible schedule, including nights, weekends, and holidays.
    Career Growth:

An Assistant General Manager at Bojangles has the potential for advancement into the General Manager position or other roles within the company's management structure.

This role requires a high level of organization, leadership, and commitment to customer service to maintain the success and efficiency of the restaurant.

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