CONCESSIONS MANAGER

Concessions Manager - Minnesota WildPay Range: [[cust_StartingPayRate]] to [[cust_MaxPayRate]]Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us todayAre you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.Job SummaryAs a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.Detailed Responsibilities:Ensuring all stations are set up and ready for eventsSupporting the recruitment and training of team members in our standards and proceduresSupervising operations during the event and troubleshooting where neededWorking with colleagues to continuously improve operational performanceProactively engaging in processes for loss preventionWorking primarily in the concessions department, this role will also support the premium department as neededCompleting point of sale updates and regular maintenance checksEnsuring the timely implementation and communication of promotionsManaging loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedureWorking in partnership with other departments to ensure accurate completion of the requisition processWorking with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculationsManaging gratis sheet process to ensure accurate tracking of any comped itemsEnsuring compliance with all Payment Card Information rulesImplementing concessions production sheet to ensure accurate production and minimal wastageConducting progressive coaching with team membersCompletion of monthly beverage wastage reportRegular equipment maintenance, e.g. beer line cleaningRe-stocking of concessions and bars to maximize event readinessEnsuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followedCompletion and processing of alcohol incident logs to identify recurring issues or trendsSupporting recruitment activities for team members and NFP sHolding pre-shift meetings to set the tone for eventsSupport team member orientation training to ensure all hourly team membersNPO Group management and communicationOverseeing service standards during events to ensure a high level of the guest experienceEnsuring accurate end of month inventory completionManaging product transfers and requisition sheets to accurately track products during eventsManaging and resolving guest complaintsCompleting a monthly department safety inspectionMonthly safety training conducted for team membersManaging team member scheduling in line with demand forecastsVerifying payroll, entering gratuitiesSubcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.Completing events walks of the buildingSupporting other properties and departments as demanded by the businessOther duties/responsibilities as assignedPreferred Qualifications:2+ years of experience in a food and beverage operational positionBachelors degree in hospitality management is preferredHigh level of computer literacyPassion for hospitality, food, and retailExcellent interpersonal and stakeholder management skillsCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Associates of Levy are offered many fantastic benefits.Instapay (early access to your wages) and high interest savings both through the EVEN appAssociate Shopping ProgramHealth and Wellness ProgramDiscount MarketplaceEmployee Assistance ProgramAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.