Trading Application Support Analyst

2 weeks ago

New York, United States QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

Overview


The Trading Application Support Analyst - Fixed Income (Credit & Rates) is responsible for providing support for electronic trading, trade capture, pricing, risk, and market access technologies related to Fixed Income, with a focus on Credit & Rates. The role involves working with various Front Office fixed income trading applications, supporting Credit & Rates products. The team operates in an AGILE environment, developing and supporting software for price/inventory publication, inquiry management, and straight-through processing of electronic trades. The team interacts with external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.


Responsibilities:

  • Provide timely resolution of functional and technical issues, reporting incidents to the appropriate chain of command.
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.
  • Manage crisis situations with communication to end-users and senior management.
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, including documenting system requirements and support run book.
  • Communicate with users regarding application outages and upcoming events like releases and projects.
  • Liaise with development/support teams in Bangalore, New York, Montreal, Paris, and London.
  • Respond to end-users within the timeframe dictated by the severity of the problem, documenting and tracking case histories, issues, and action steps.
  • Respect internal IT norms, standards, and processes.
  • Report production and project status to clients and IT management.
  • Communicate effectively and efficiently with various audiences at appropriate levels.
  • Partner with development teams (NY/Paris) on analysis, development, and release management as part of the DevOps model.
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to end-users.
  • Manage the client relationship with the end-user community.


Requirements

  • Strong analytical skills, follow-up capability, and problem-solving ability.
  • Excellent communication skills, both verbal and written.
  • Flexibility and adaptability to new environments, quickly learning new systems/products.
  • Proactive and results-oriented, setting goals and priorities that maximize the use of resources to deliver optimal results.
  • Experience in financial products (Fixed Income, Credit & Rates) / financial industry business processes / trading system.
  • Team-oriented, client-focused, and open to different ideas/viewpoints.
  • Capable of prioritizing tasks and multitasking projects.
  • Thrives in a high-pressure and time-sensitive environment.


Desired Skills

  • Knowledge of derivative product lifecycle workflow.
  • Competency in SQL.
  • Knowledge of Client/Server applications.
  • Comfortable working on Windows/Unix environments.
  • Competency in Microsoft Office applications (e.g., Excel).
  • Experience with middleware (Tibco, RMDS, Ultra Messaging).
  • Network experience.
  • FI/FX functional knowledge.
  • Agile development methodologies.


Prior Work Experience:

  • Previous experience in a support team facing traders and sales - Front office position
  • Previous experience working with developers or Business Analysts.
  • Previous experience in the financial industry.


Education:

  • BS degree in Computer Science or equivalent.
  • Degree in finance (preferred).

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