Front Desk Agent

Front Desk Agent - PMOur Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is required. The ideal candidate will have evening availability (3pm-11pm) with a flexible schedule, including weekends. We offer a competitive starting wage at $17 per hour, plus benefitsThis is the perfect job for you if...You are a friendly, outgoing, and enthusiastic people personYou enjoy working as part of a teamYou enjoy meeting and talking to new peopleYou have computer and cash handling skillsYou have great verbal communication skillsResponsibilities:Provide a warm and friendly welcome to guests, ensuring a smooth check-in processAssist guests with check-outs, billing inquiries, and any other requests or concerns they may have during their stayMaintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendationsManage reservations and room assignments, ensuring accuracy and efficiencyHandle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfactionCoordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operationsMaintain a clean and organized front desk area, including the lobbyFollow security and safety procedures, ensuring the well-being of guests and colleaguesUpsell hotel amenities, services, and packages to enhance guests stays and maximize revenueCollaborate with team members to provide seamless experiences and exceed service standardsQualifications:Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory. We welcome individuals with a genuine passion for hospitality and a dedication to providing exceptional service.Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationshipsStrong organizational and multitasking abilities, thriving in a fast-paced environmentAttention to detail and the ability to handle guest information and transaction with confidentiality and accuracyFlexibility to work various shifts, including mornings, evenings, weekends, and holidaysA positive attitude and a genuine passion for providing outstanding customer serviceKnowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectivelyQualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.Perks & Benefits: We hire the most highly qualified people available and provide a competitive benefits package which includes:Free employee parking undergroundFree employee meal every shiftDiscounted hotel roomsDiscounts at Circ and Starbucks401-K matching retirement planPaid time off$1,000 employee referral bonusCash Advance: Get the money you've already earned from work before your paycheck arrives Available as early as your first shift.Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and CanadaPet Insurance for part time and full time employeesA vibrant and inclusive work environment that values teamwork and celebrates your contributionsA rich Quartz health insurance planDelta Dental insuranceVision insuranceCompany-paid basic life insurance and short term disabilityFlexible Spending Account (FSA)Additional life insurance policyOur goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.