Customer Service Supervisor

2 weeks ago


Clayton, United States Teknion Canada Full time
Responsibilities:

1. Customer Service Team Oversight
• Responsible for oversight and management of all Customer Service team members.
• Manage and assist the team members in their daily internal tasks.
• Support escalation needs with other departments.
• Identify and assign project management support for major, complex projects.
• Establish team goals and priorities.
• Manage individual job objectives, career goals and any related human resources questions or concerns.

2. Dealer Relationships
• Responsible for knowledge of dealer organizational structure and key team members.
• Identify proactive management of key projects.
• Partner with Dealer Distribution and Regional Sales management to identify dealer issues and training needs.
• Develop strong relationships with core dealers to support constructive conversations.

3. Sales Partnering
• Responsible for the proper oversight and turnover of all projects from sales into operations.
• Establish working relationship with sales to understanding future business and management of outstanding issues.
• Maintain communications with sales regarding operational changes and current challenges.

Experience, Skills & Educational Requirements:

• Bachelor's degree or 5-7 years related experience and/or training; or equivalent combination of education and experience.
• 5 years of experience in a furniture dealer or in a manufacturing environment, preferably in the contract furniture industry
• Superior Management skills (people and projects)
• Excellent communication and team building skills
• Strong process and procedure writing experience
• Confident presentation abilities
• In depth customer service mindset and related experience
• Collaborative working methodology
• Conflict management experience
• Crisis management skills
• Ability to multitask

Studio TK is an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.Learn More

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