Operations Manager, Banking as a Service

3 weeks ago

Cleveland, United States Emprise Bank Full time
At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking an Operations Manager, Banking as a Service to join our Operations team. The Embedded Banking Operations Manager is responsible for liaising between business requirements and technical/data needs, drive the operationalization of funds flows, perform reconciliation, processor operations, ACH operations, and network card operations.

Embedded banking involves integrating banking services into non-banking platforms such as mobile apps or e-commerce websites, enabling users to conduct banking activities within the platform they're using. These financial services are directly incorporated into their existing offerings, including deposit accounts, payment processing, and lending.

This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.

A successful candidate will have:

  • Critical and analytical thinking skills
  • Confident and articulate communication skills, both verbally and written
  • Strong attention to detail and time management skills
  • Attitude and aptitude to engage in continuous development
  • Proven ability to establish and build strong relationships with our partners and internal team members
  • An understanding of and commitment to our values

Essential functions of the role:

  • Leverage BaaS experience to guide and shape the implementation of banking operations for the Emprise Embedded business, ensuring alignment with industry best practices
  • Liaise between business and support function stakeholders and technical and data teams, ensuring clear communication and understanding of operational requirements
  • Develop and implement new operational processes to enhance efficiency, accuracy, and compliance in funds flows, settlement, reconciliation, processor operations, ACH operations, and network card operations
  • Drive continuous improvement, offer solutions, and demonstrate performance in support of business goals
  • Identify and mitigate operational risks by implementing robust control measures and staying abreast of industry regulations and compliance standards Collaborate across functions to seek innovative process improvements
  • Act as the primary liaison and point of communication for customers, Emprise associates, other banks and vendors involving funds flow, reconciliation, processor operations, ACH operations, and card operations
  • Work closely with product development, technology, and data teams to ensure development of scalable and effective banking operations within our embedded banking solutions
  • Implement key performance indicators (KPIs) and key risk indicators (KRIs) to monitor and report on the effectiveness of operational processes, making data-driven recommendations for improvement

Requirements

  • Bachelor's degree in Business, Finance, or a related Field
  • Minimum 7 years of leadership experience in Banking Operations required
  • Minimum 5 years of experience in Banking as a Service (BaaS) required
  • Strong understating of funds flows, reconciliation, processor operations, ACH operations, and network card operations
  • Proficiency with large server based applications and typical desktop software

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

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