Lending Operations Analyst II

It's Fun To Work In A Company Where People Truly Believe In What They're DoingWe're committed to bringing passion and customer focus to the business.Job DetailsThe Lending Operations Analyst II, as a member of the Operations Team that supports the processing for all bank's portfolio loans, is responsible for performing a wide variety of bank operational duties in a high impact and deadline driven environment. The Lending Operations Analyst II is regarded as a leader within the Lending Operations Analysis Department, the bank, and acts as a liaison between lending functions and operations. The Lending Operations Analyst II provides project management leadership for loan development projects as well as participating in communications and compliance related efforts.Essential Duties And ResponsibilitiesActs as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues.Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.Acts as the unit's project manager to ensure timely and effective implementation of changes in the unit.Acts as the unit's analyst lead on large projects to ensure work conducted by other analysts meets the business process needs, internal development standards, and meets delivery expectations.Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the workflow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels. Performs special projects, as assigned.Receives and handles inquiries from both employees and stakeholders from throughout the enterprise, resolving problems.Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Lending Operations Analyst II would have mastery level knowledge on most job processes within the operational unit.Collaborates with other analysts within the unit, trains Analyst I's on the unit's primary toolsets (Lending Information Systems.) as assigned, and acts as a subject matter expert on these systems.Maintains detailed records on all work responsibilities as required.Performs assigned special projects.Performs other duties and responsibilities as assigned.Monitors department performance on delivery, SLA, and production trends. Identifies issues and develops solutions and/or standards to mitigate them.Serves as a subject matter expert (SME) on key lending systems including LendingCycle, LoanVantage, DecisionPro, LaserPro, Teslar, Credit Lens, and LenderLink. Provides guidance and training to team members on system functionality, workflow optimization, and troubleshooting. Collaborates with IT and vendor partners to support system enhancements and ensure alignment with operational needs.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.SkillsAbility to design the workflow of other associates.Ability to lead the work of other associates.Ability to perform tasks quickly and accurately.Ability to lead a team to accomplish shared goals.Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.Ability to read and comprehend complex instructions, correspondence, and memos.Ability to read, analyze and interpret financial report and/or legal documents.Ability to train and teach others processes, procedures, and development techniques.Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, top management, board of directors, and the general public.Ability to maintain effective interpersonal relationships with management and team members.Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills.Strong oral and written communication skills.Strong organizational, problem solving, and planning skills with the ability to set priorities.Must possess excellent telephone and customer service skills.Specific loan operations knowledge required.Education And/Or ExperienceSome college/university experience or an Associate Degree preferred, andSeven plus years of related experience required; banking operations and/or customer service experience preferred.At least one year of experience developing solutions and/or administrating unit related software (Lending Information Systems)Computer SkillsMS Office programsLending Information Systems (Origination, Portfolio Management, and/or Servicing Related), including:LendingCycleLoanVantageDecisionProLaserProTeslarCredit LensLenderLinkOther Qualifications (including physical requirements)Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.Excellent understanding of the front-to-back process workflow and the impact of the function's activities on the downstream process.Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.