Call Center Agent

3 weeks ago


McAllen, United States 24 Hours Group Full time

Call Center AgentThis is a remote position.The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Duties and Responsibilities:Responsible for managing a whole lot of incoming and outgoing calls in the operations.Identify the needs of client and find solution to it.Answering inbound calls, converting them to leads, and later to towing jobs.Working Conditions:RemoteShift-based in a Call Center that works 24/7.Pacific Time ZoneRequirements:1. Computer SpecificationsMinimum Intel SpecsProcessor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memoryMinimum AMD SpecsProcessor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memoryMacintosh SpecsProcessor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory2. Main Internet Speed RequirementJitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest:VoIP Speed Test | 8x8 Aircall's VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com)3. Power BackupA reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)4. Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbpsPower and Internet Backup is a MUST.



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