Child Support Assistant I/II

Child Support Assistant IThis is a Merit System Services classification. For current qualifications please review MSS Class Specs at CalHR visit https://www.governmentjobs.com/careers/mssLevel I: $1,405.20 - $1,682.20Level II: $1,502.28 - $1,800.22Applies Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; and performs related work as required.Working under close supervision, Child Support Assistant I is the entry/trainee level in the Child support Assistant class series. Employees in this class receive in-service training, and are given detailed instructions in the performance of routine duties related to assisting Child Support Specialists in securing delinquent child support payments. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Assistant II after one year of satisfactory performance at the trainee level.This classification is a Merit System Services (MSS) position with the job requirements subject to change per CalHR.Detailed Work ActivitiesEssential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific tasks.Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.Operates and uses an automated system to input and extract information and generate reports and documents.Develops, organizes and distributes documents for child support cases.Establishes and maintains child support files.Interviews individuals to obtain pertinent information related to child support cases.Responds to general inquiries from the public.Contacts and retrieves relevant information from other jurisdictions.Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.Assists with the location of parents and the establishment of parent's support capability.Performs related duties as assigned.Minimum QualificationsThis is a Merit System Services classification. For current qualifications please review MSS Class Specs at CalHR visit https://www.governmentjobs.com/careers/mssExperience: One (1) year of full-time general clerical experience.Special Requirements: Must possess and maintain a valid Driver's license. All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.Knowledge, Skills and AbilitiesJob Requirements:Knowledge of: Basic arithmetic, English usage, grammar and spelling, use of computer terminals and basic data input and retrieval mechanisms, good public relations techniques.Ability to: Perform basic arithmetic calculations, exercise tact, diplomacy, and flexibility, understand and follow written and oral instructions, maintain accurate records and files, operate computer equipment, work with computer databases and programs common to child support enforcement activities, read, interpret and apply policies, procedures and regulations, maintain confidentiality, establish and maintain effective working relationships.Selection ProcessThe County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.Disaster Service Workers: All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice.BenefitsThe County provides a comprehensive benefit package, generous time off accruals, professional and personal development opportunities, and many positions offer flexible scheduling for work life balance.Regular Permanent Full-Time Employees: Eligible for a comprehensive range of benefitsRegular Permanent Part-Time Employees: Eligible for select benefits on a prorated basis, depending on hours workedTemporary Employees: Not eligible for company benefitsPaid annual leave: Vacation: 1-5 years of continuous service: 15 working days per year; 6-10 years of continuous service: 20 working days per year; 11-15 years of continuous service: 25 working days per year; 16 years or higher of continuous service: 30 working days per year. Note - Newly hired employees shall be entitled to use their accrued vacation leave subject to totally accrued hours available.Sick Leave: 1 day of sick leave with pay for each month of service from the date of employment. Note - Sick leave may be used upon accrual.Holidays: 13 working days each year.Floating Holidays: 3 working days each fiscal year. Note - Floating Holidays may be used upon accrual.Retirement: The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.Group Insurance: County contributions for employee and dependent medical insurance with no-cost add on dental coverage County paid vision coverage County paid basic life insurance County paid emergency ground and air program services County paid Employee Assistance Program County paid Health and Wellness ProgramPersonal and Professional Development: Training and certification programs Career advancement opportunities