Help Desk Analyst

2 weeks ago


Bartlesville, United States Insight Global Full time

Required Skills and Experience

• 1-3 years of experience in customer service/support or help desk/call center environments.

• Ability to provide technical and troubleshooting support.

• Ability to learn terminology, applications, and standard procedures for performing the job

• Available for a variable work schedule - The shift will be between these hours (6am-7pm Monday-Friday. Shift depends on client needs. 9 hour shift, 1 hour of it being lunch.).


Assignment Scope: Key Responsibilities

• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.

• Build rapport and elicit incident details from Service Desk customers to record incidents – document all pertinent end customer identification information, including name, department, contact information, and nature of problem or issue.

• Classify, prioritize, and escalate issues (when required) to the appropriately experienced analysts or Team Lead.

• Properly document steps when working IT incidents, including those used in troubleshooting, actions taken, and the outcome. This is especially important when sending IT incidents on to other IT groups for assistance.

• Use standard, approved diagnostic utilities to aid in troubleshooting such as Quick Assist and GoTo Resolve.

• Access knowledge base articles, frequently asked questions resources, and other reference materials to aid in resolution.

• Perform fixes at the desktop level using remote tools which could include installing and upgrading software.

• Manage individual and/or group network and system access along with troubleshooting account related issues using elevated access to cloud based tools.

• Perform post-resolution follow-ups to incident requests for customer satisfaction.

• Evaluate documented resolutions and analyze trends for ways to prevent future issues.

• Recommend or suggest methods to update, simplify and enhance processes and procedures.


  • Help Desk Analyst

    2 weeks ago


    Bartlesville, United States Insight Global Full time

    Required Skills and Experience• 1-3 years of experience in customer service/support or help desk/call center environments.• Ability to provide technical and troubleshooting support.• Ability to learn terminology, applications, and standard procedures for performing the job • Available for a variable work schedule - The shift will be between these...

  • Help Desk Analyst

    2 weeks ago


    Bartlesville, United States Insight Global Full time

    Required Skills and Experience 1-3 years of experience in customer service/support or help desk/call center environments. Ability to provide technical and troubleshooting support. Ability to learn terminology, applications, and standard procedures for performing the job Available for a variable work schedule - The shift will be between these hours...

  • Help Desk Analyst

    2 weeks ago


    Bartlesville, United States Insight Global Full time

    Required Skills and Experience• 1-3 years of experience in customer service/support or help desk/call center environments.• Ability to provide technical and troubleshooting support.• Ability to learn terminology, applications, and standard procedures for performing the job • Available for a variable work schedule - The shift will be between these...

  • Help Desk Analyst

    2 weeks ago


    Bartlesville, United States Insight Global Full time

    Required Skills and Experience The following information provides an overview of the skills, qualities, and qualifications needed for this role. • 1-3 years of experience in customer service/support or help desk/call center environments. • Ability to provide technical and troubleshooting support. • Ability to learn terminology, applications, and...


  • Bartlesville, United States OakTree Staffing Full time

    Job DescriptionJob DescriptionService Desk AssociateLocation: Bartlesville, OKDescription: Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.Build rapport and elicit incident details from Service Desk customers to record incidents – document all pertinent end customer identification...


  • Bartlesville, United States INSPYR Solutions Full time

    Title: Service Desk Associate Location: Bartlesville, OK Duration: 1+ year contract Compensation: $21/hr. Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Assignment Scope: Key Responsibilities •Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner. •Build...


  • Bartlesville, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Service Desk Associate I. This is a 12+ months Contract opportunity with long-term potential and is located in Bartlesville, OK(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-24810Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance...


  • Bartlesville, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Service Desk Associate I. This is a 12+ months Contract opportunity with long-term potential and is located in Bartlesville, OK(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-24810Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance...

  • Front Desk Agent

    17 hours ago


    Bartlesville, United States Extended Stay America Bartlesville Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Bartlesville, United States INSPYR Solutions Full time

    Title: Service Desk Associate Location: Bartlesville, OK Duration: 1+ year contractCompensation: $21/hr. Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Assignment Scope: Key Responsibilities• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.• Build...


  • Bartlesville, United States INSPYR Solutions Full time

    Title: Service Desk Associate Location: Bartlesville, OK Duration: 1+ year contractCompensation: $21/hr. Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Assignment Scope: Key Responsibilities• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.• Build...


  • Bartlesville, United States INSPYR Solutions Full time

    Title: Service Desk Associate Location: Bartlesville, OK Duration: 1+ year contractCompensation: $21/hr. Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Assignment Scope: Key Responsibilities• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.• Build...


  • Bartlesville, United States Phillips 66 Full time

    . Phillips 66 & YOU - Together we can fuel the future ​​​​​​​The Analyst, Response Center performs technical analysis of system issues and outages as they occur across the Phillips 66 enterprise cloud and on-prem network. The Analyst performs research to troubleshoot and resolve issues, escalates to higher-level IT support team if...

  • Front Desk Associate

    1 month ago


    Bartlesville, United States Wyndham Destinations Group Full time

    **Front Desk Associate ($18.50 per/hr) - Club Wyndham - Avon/Beaver Creek Resort** ** Front Desk Associate ($18.50 per/hr) - Club Wyndham - Avon/Beaver Creek Resort** * 75 Benchmark Road, Avon, Colorado, United States, 81620 * Guest Services * Wyndham Destinations **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the...


  • Bartlesville, United States Phillips Full time

    .Phillips 66 & YOU - Together we can fuel the future The Analyst, Response Center performs technical analysis of system issues and outages as they occur across the Phillips 66 enterprise cloud and on-prem network. The Analyst performs research to troubleshoot and resolve issues, escalates to higher-level IT support team if required, and identifies...


  • Bartlesville, United States TEKsystems Full time

    * THIS IS NOT A REMOTE ROLE. THIS IS AN ONSITE ROLE IN OKLAHOMA. NO RELOCATION WILL BE GIVEN * Our Client is seeking a Microsoft 365 Messaging Analyst who will be responsible for managing the Microsoft 365 environment, provide system administration, technical and functional support as well as end user education for all applications that fall under...


  • Bartlesville, Oklahoma, United States TEKsystems Full time

    * THIS IS NOT A REMOTE ROLE. THIS IS AN ONSITE ROLE IN OKLAHOMA. NO RELOCATION WILL BE GIVEN * Our Client is seeking a Microsoft 365 Messaging Analyst who will be responsible for managing the Microsoft 365 environment, provide system administration, technical and functional support as well as end user education for all applications that fall under Microsoft...


  • Bartlesville, United States Phillips 66 Full time

    . Phillips 66 & YOU - Together we can fuel the future The Analyst, Response Center performs technical analysis of system issues and outages as they occur across the Phillips 66 enterprise cloud and on-prem network. The Analyst performs research to troubleshoot and resolve issues, escalates to higher-level IT support team if required, and identifies...


  • Bartlesville, United States Airswift Full time

    Microsoft 365 Support AnalystLocation: Bartlesville, OKContract Details:6-month assignment with the possibility of extensionPaid Time OffContract type: W2 (not open to C2C and 1099)No sponsorship or relocation assistanceCore Benefits:Medical, Dental, Vision5% 401K contribution1 week's paid vacationHybrid schedule: 4 days on-site, 1 remote day per weekJob...


  • Bartlesville, United States Airswift Full time

    Microsoft 365 Support AnalystLocation: Bartlesville, OKContract Details:6-month assignment with the possibility of extensionPaid Time OffContract type: W2 (not open to C2C and 1099)No sponsorship or relocation assistanceCore Benefits:Medical, Dental, Vision5% 401K contribution1 week's paid vacationHybrid schedule: 4 days on-site, 1 remote day per weekJob...