On-Site Technical Support Representative

Dometic is a global leader in outdoor living solutions, providing essential gear for an adventurous lifestyle. We are on an exciting growth and transformation journey not the least within our Mobile Power Solutions business. The Mobile Power Solutions portfolio encompasses cutting-edge solar panels and alternators for efficient power generation, advanced inverters and chargers for seamless power conversion, and a diverse range of lithium batteries for reliable energy storage. We are on a journey of continuous growth - now looking for our next star - a dynamic On-Site Technical Customer Support Representative within our Sales capability. This position reports to the Director of Sales, MPS, RV and will work in Elkhart, IN. About the position As the On-Site Technical Customer Support Representative on our Sales team, you will be the primary technical liaison in Elkhart, ensuring seamless integration of electrical products with RV OEMs. This role drives product quality, compliance, and customer satisfaction by providing technical support, training, and system design expertise while fostering strong relationships with OEMs and internal teams.General Responsibilities Act as the primary technical support representative in Elkhart, collaborating with RV OEMs to address issues and support product integration. Perform audits with RV OEMs, maintaining up-to-date audit sheets to ensure quality control and compliance. Assist RV OEMs with the installation of new products to ensure proper setup and functionality. Collaborate with engineering and sales teams to develop new products and provide system design recommendations (e.g., fusing, wire gauge) for full system sales. Train production line staff, RV technicians, dealers, and in-house inspectors on new products, code compliance, and practical applications. Review and update product manuals to ensure accuracy, compliance, and clarity for end-users. Represent the company on the RVIA voting committee, staying informed on RV manufacturing codes and compliance (RVIA, ANSI, NEC, UL). Provide technical insights to enhance OEM electrical systems, improving product value and supporting sales efforts. What do we offer? You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company. Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401(k) with company match Paid Vacation Statutory Holidays Free on-site parking Tuition and Professional Designation dues assistance Employee discounts on our incredible products Opportunities to make an impact. The ideal candidate for this role will bring demonstrated success in a fast paced, high-volume workplace as well as having acquired the following qualifications and experiences. Degree or equivalent experience in engineering, electrical systems, or a related field (college-level education suggested as a minimum). Minimum of 3+ years in the Elkhart RV industry, with a focus on electrical components; 5+ years preferred. Strong understanding of RV OEM operations and processes, with prior experience considered a significant asset. Expertise in testing, troubleshooting, wiring, and designing electrical systems for RVs. Familiarity with RVIA, ANSI, NEC, and UL standards for RV manufacturing compliance. Ability to effectively communicate with customers, vendors, engineers, and technicians to facilitate collaboration and training. Proven ability to manage multiple projects, focusing on improving product quality and eliminating waste. To be successful in this role, we believe that you possess the following skills, competencies & characteristics: Analytical and proactive in resolving technical issues, from product failures to supply chain challenges, ensuring timely and effective solutions. Actively listens to customer needs, aligning products with their requirements and fostering trust through collaboration. Confidently trains and educates diverse groups, including production staff, technicians, and inspectors, on complex technical concepts and applications. Builds strong relationships with internal teams, customer engineers, and external partners to drive product development and issue resolution. Dometic's Core Values To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things. Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work Are you our next star? Then we would love to see your application. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description$82,000 - $108,000 USD