Pro Solutions Center Representative I
3 weeks ago
Pro Solution Center Representative IWhat You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center I Representative must have foundational knowledge of phone and computer systems and common customer service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.Responsibility StatementsProcess simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax.Informs customers of sales promotions while also suggestive selling product lines.Resolves product or service questions while determining the best solution within standard company timelines.Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.Maintains a positive, empathetic, and professional attitude with internal and external customers.Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.Works within system-based work queue to identify activities ready for review.Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote.Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.What You Need To SucceedMinimum Qualifications2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment.Basic math and reading comprehension skills.Basic computer skills, including working knowledge of Microsoft Office.Ability to problem solve with a positive, can-do attitude.Ability to multi-task, prioritize and manage time effectively.Preferred QualificationsInfor Cloud Suite ExperiencePay Range: $17.73 - $29.61 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
-
Pro Solutions Center Representative I
3 weeks ago
Houston, United States Houston Staffing Full timePro Solution Center Representative IWhat You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro...
-
Pro Solutions Center Representative I
3 weeks ago
Houston, United States Lowe's Full timePro Solution Center Representative IThe Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team,...
-
Pro Solutions Center Representative I
2 weeks ago
Houston, TX, United States Lowe's Full timeWhat You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees...
-
Pro Solutions Center Representative I
3 days ago
Houston, TX, United States Lowe's Full timeWhat You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees...
-
Pro Solutions Center Representative I
1 week ago
Houston, TX, United States Lowe's Full timeWhat You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees...
-
Pro Solutions Center Representative I
3 weeks ago
Houston, United States Lowe's Companies, Inc. Full timeJoin to apply for the Pro Solutions Center Representative I role at Lowe's Companies, Inc. What You Will Do The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The representative collaborates...
-
Houston, United States Houston Staffing Full timeBilingual (Spanish) Financial Solutions Representative IAll of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds,...
-
Technical Support Representative
3 weeks ago
Houston, United States Ezee Fiber Full timeTechnical Support Representative (Contact/Call Center) Are you passionate about technology and customer service? Ezee Fiber is on the lookout for a dynamic Technical Support Representative (TSR) Contact/Call Center to lead our team of dedicated, customer-focused professionals. As the first point of contact for our valued customers, you'll deliver exceptional...
-
Technical Support Representative
3 weeks ago
Houston, United States Ezee Fiber Full timeTechnical Support Representative (Contact/Call Center) Join to apply for the Technical Support Representative (Contact/Call Center) role at Ezee Fiber. About Ezee Fiber At Ezee Fiber, were dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting?edge technology,...
-
Technical Support Representative
1 week ago
Houston, United States Ezee Fiber Full timeTechnical Support Representative (Contact/Call Center) Join to apply for the Technical Support Representative (Contact/Call Center) role at Ezee Fiber. About Ezee Fiber At Ezee Fiber, were dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting?edge technology,...
