Desktop Support Technician

2 weeks ago

Winona, United States Insight Global Full time

Must Haves:

  • 2+ years of hands-on desktop support
  • Image/deploy- SCCM, Intune, PXE Boot or Autopilot
  • Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)
  • Windows 10/11
  • VPN-Cisco, Sonic Wall, Maraki, Fortinet- software establishing a bridge
  • Active Directory- user account changes, adding/removing an account, trust error resolution
  • Networking- TCPIP, DNS, configuring a network adaptor, pinging the hardware, setting a static IP
  • PC and mobile device literacy skills


Plusses:

  • Office365 Exchange Online administration
  • Mac iOS-software installation/removal, printer set up, security blocks
  • Advanced networking- firewall configurations


Day to day:


Our client is looking for an On-Site Level II IT Support Technician to join their team. This resource will handle PC and mobile device tickets from a support queue and assist users. Duties may also include performing PC device imaging using Intune and SCCM.


Responsibilities

  • Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person.
  • Troubleshoot software, hardware, and mobile device problems.
  • Document client incidents in a ticket management system.
  • Deploy OS image builds to PC devices and perform post-image system configuration.
  • Interact with client end-users and co-workers to diagnose and resolve problems.
  • Analyze, resolve, track, escalate and accurately document various technical problems.
  • Support features, functionality, and usage of specific applications.
  • Stay current on and adhere to established policies, procedures, documentation, and technologies key to long-term success.

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