Sr Analyst,Client Service Mgt

Sr. Client Operations AnalystAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis. The Client Operations Analyst is responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. They ensure that deliverables are posted on time based on requirements outlined by our clients.Responsibilities:Provide support for one or more complex, high-volume, national clients.Develop and implement strategic programs and projects that align with the company's healthcare business objectivesCollaborate with leadership to define program goals, scope, and success metricsLead cross-functional project teams and provide direction and support throughout the project lifecyclePartner with internal teams in support of client program objectivesRegular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlinesOrganize and present KPIsExecute on client SLAs relative to reports, deliverables, and member feedbackAssist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirementsClient meeting documentation: data entry, meeting minutes, action itemsOversight of client marketing materials and direct mail campaignsMonitor success and serve our clients through the completion of ad-hoc reporting projectsQuality assurance for reports and deliverables; report manipulation based on client requirementsCommunicate updates and escalations with internal stakeholders and clients in support of client programsTicket submission and tracking for client requests directly related to the success of the programInternal tracking, documentation, and client response formulation for member grievanceAccount coverage for the Client Success Executive or ManagerWe are looking for someone with:Bachelor's degree preferred but not required2+ years of relevant work experienceClient-facing experience preferred but not requiredAstute in reviewing and organizing data in ExcelExperience using Google Suite (Gmail, Sheets, Slides)Ability to clearly articulate via verbal and written communicationMeticulous self-starter with a proven track record of working independently in a remote, fast-paced environmentExperience balancing multiple work commitments and prioritizing tasks appropriatelyConfidence to seek clarification when encountering unfamiliar situationsEffectively collaborates with cross-functional teamsAnticipated Weekly Hours: 40Time Type: Full timePay Range: The typical pay range for this role is: $46,988.00 - $102,000.00Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.We anticipate the application window for this opening will close on: 12/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.