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Customer Support Representative
1 month ago
We are currently looking for an entry-level individual with a customer service background for a full-time Customer Support Representative position. For this Customer Support Representative position, their client has found that candidates who have worked in customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. The company specializes in areas of customer renewal, customer retention, and customer acquisition.
This firm is the leader in the marketing and sales industry and specializes in tailoring customer service to the character of the client and company culture. It is a priority for our client to provide the best customer service with high professionalism and maintain and build quality relationships. This Customer Support Representative job is full-time and involves in-person interaction with customers.
This firm’s niche has been its ability to act as the liaison between major clients and their customers. Through their unique, relationship-oriented approach, they have been able to provide clients tremendous results and an increased market share.
This firm prides themselves on their competitive, but extremely friendly and family-oriented work environment. Their culture promotes constant personal and professional growth based on principles of respect, trust, and challenge. They are now striving to train the most capable and skilled individuals to acquire new clients, grow into new markets, and develop new marketing and customer service experiences. They provide full training and career advancement in this globally expanding industry.
Tasks:
- Approach consumers to assess how needs can be met by company services offered
- Provide exceptional customer service and consultation advice hands-on
- Schedule customer installations dates that best fit their needs to increase customer retainment and sales margins
- Meet with customer, identify their needs, and find elegant solutions to their concerns
- Attend training sessions to increase client knowledge and stay up to date with sales tactics
- Additional tasks as required
Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service, and lead generation opportunities, but they must be willing to train in an entry-level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry-level position in a brand new industry.
