Service Delivery Manager

2 weeks ago


Enon, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills.


Duties:

  • Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Develop a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
  • Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
  • Analyze third-party as well as internal processes, and creating strategies for service delivery optimization


Desired Skills/Experience:

  • Bachelor’s Degree or equivalent work experience
  • Previous experience in a large enterprise is preferred
  • Basic to intermediate technical understanding of networking and wireless technologies
  • Experience using ServiceNow
  • Strong diagnostic and problem-solving skills
  • Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
  • Research skills and creativity to identify a solution to the issue or problem
  • Ability to communicate resolutions in a simple, easy to understand manner to the business


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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