PRO Services Specialist

PRO Services RepresentativeBase Pay: This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.Primary Responsibilities Include:Understanding trends in the PRO MarketCollaboration with the Installation Materials and Design Services departmentsBuilding the sales organization and serving our PRO customersMinimum Eligibility Requirements:High School diploma or equivalentAssociate Degree or higher is a plus1 year in retail or wholesale contractor sales, service, supply and/or professional installationStrong written and verbal communication skillsExperience with Salesforce / CRM software is a plusBilingual in Spanish or the most dominant language in the Store trade-area is a plusEssential Job Functions:Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO CustomersSupport the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalationsCollaborate with the Store Team to identify PROs in our StoreMaintain extensive knowledge about Floor & Decor productsTrain and support the Store Team on how to use our selling processUnderstand our PRO business to educate our PRO customers and expand their participationOffer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APPPromote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit CardCoordinate and assist with PRO Customers in-store activitiesCollaborate in all store initiativesDemonstrate ability to make effective program and benefit presentationsMust possess excellent customer service skills and be results orientedStrong interpersonal skills to interact effectively at all levels and across diverse culturesAbility to multi-task, meet deadlines, and work in a fast-paced environmentOn occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilitiesPerform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectivesWorking Conditions (travel & environment): This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store Hours:Monday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup Hours:Monday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & Rewards:Bonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1Equal Employment Opportunity:Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.