Program Coordinator Quality Assurance

2 weeks ago


La Crosse, United States Wisconsin Staffing Full time

Join Our Team at Lutheran Social ServicesLutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives.Are you passionate about helping individuals and families thrive? Join a team that's dedicated to enhancing lives and strengthening communities through high-quality support services and innovative program development. We're seeking a dynamic professional to deliver direct services, drive program excellence, and champion quality assurance across internal and external providers. This role blends compassionate care with strategic oversight-perfect for someone who thrives in both people-centered and data-driven environments. This is a Monday through Friday, first shift hybrid position.What You'll Do:Provide best practices and guidance to elevate program outcomesPrepare professional documentation, evaluations, and reportsBuild strong relationships with families, providers, and community partnersSupport budgeting, funding applications, and sustainability effortsLead quality assurance initiatives, develop policies, and analyze performance dataInterpret regulations and ensure compliance with DHS 36 standardsTrain and consult with service providers to ensure clean claims and high-quality documentationWhat You Bring:Bachelor's degree in social work, psychology, or related field (or equivalent experience)3+ years of professional experience in human services or quality assuranceStrong organizational, communication, and analytical skillsDeep understanding of social dynamics, health systems, and community resourcesValid driver's license and ability to travel up to 50%Perks & Benefits:Hybrid work environment for flexibility and balanceMonday through Friday schedule-your weekends are yoursCompetitive compensation at $22-$24 per hourPublic Service Loan Forgiveness (PSLF) eligibility + navigation supportSummer Medical, Dental, and Vision InsuranceWe are an Equal Opportunity Employer. EOE/M/W/VET/DISABILITY


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