Software Engineering Consultant

3 weeks ago

Minneapolis, United States ScaleneWorks People Solutions LLP Full time

Under minimal supervision, The ITSM Sr. Process Specialist – Proactive Problem Manager will manage all activities in the lifecycle of proactive problem management. The Problem Manager is responsible for working with Process Managers and stakeholders to identify improvement opportunities and bring understanding and discipline to these processes through quality control, training, and documentation.


Location Type: On-site (hybrid schedule)


  • Develop a solid proactive problem management process.
  • Review system and logs to analyze data and identify areas of opportunity to fix issues before they become service impacting.
  • Engage regularly with stakeholders to gain a deep understanding of problem areas and coordinate investigations to bring resolution.
  • Track identification and resolution through regular and frequent reporting.
  • Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
  • Develop and document training material for Proactive Problem Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
  • As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.
  • Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, policy statement.
  • Participate in requirements gathering for enhancements to processes or new features/functionality using the ITSM software product.
  • Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
  • Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services.
  • Support, promote and ensure consistent alignment to IT standards, processes, and tools.
  • Three to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable.
  • Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow.
  • Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace)
  • ITIL Foundations Certification required.
  • Advanced knowledge of proactive problem management methodologies.
  • Excellent written and verbal communication skills, including process documentation.
  • Strong analytical skillset required.
  • Ability to work independently and in a team is vital.
  • Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
  • Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

  • A Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experience.
  • IT Infrastructure Library (ITIL) Foundations certification required.


Work Days:

Normal work days are Monday through Friday.


Work Hours:

Normal work hours are 8:00 a.m. to 5:00 p.m.

  • Software Engineer

    1 week ago

    Minneapolis, United States Motion Recruitment Partners LLC Full time

    Software Engineer Minneapolis, MN Hybrid Contract $53.56/hr - $60.35/hr Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Software Engineer in Minneapolis, MN (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that...

  • Software Engineer

    2 weeks ago

    Minneapolis, United States Collabera Full time

    Description Home Search Jobs Job Description Software Engineer Contract: Minneapolis, Minnesota, US Salary: $67.00 Per Hour Job Code: 350368 End Date: 2024-07-06 Days Left: 29 days, 3 hours left Apply Please find the Job description. Position Details: Job Title: Software Engineer Job Location : Minneapolis, MN (Hybrid) Job Duration: 12+ months About the...

  • software engineer

    6 days ago

    Minneapolis, Minnesota, United States Randstad Full time

    software engineer. minneapolis , minnesota posted 1 day ago job details summary $ $53.59 per hour contract bachelor degree category computer and mathematical occupations reference job details job summary: Randstad Digital is hiring and we're looking for someone like YOU to join our team If you are seeking a new opportunity, looking to grow in your...

  • software engineer

    2 weeks ago

    Minneapolis, United States Randstad Full time

    software engineer. minneapolis , minnesota posted 1 day ago job details summary $48.59 - $53.59 per hour contract bachelor degree category computer and mathematical occupations reference1054464 job details job summary: Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow...

  • software engineer

    2 weeks ago

    Minneapolis, United States Randstad Full time

    software engineer. minneapolis , minnesota posted 4 days ago job details summary $48.59 - $53.59 per hour contract bachelor degree category computer and mathematical occupations reference1054464 job details job summary: Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow...

  • software engineer

    6 days ago

    Minneapolis, United States Randstad Full time

    software engineer. minneapolis , minnesota posted june 5, 2024 job details summary $48.59 - $53.59 per hour contract bachelor degree category computer and mathematical occupations reference1054464 job details job summary: Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to...

  • Lead Software Engineer

    5 days ago

    Minneapolis, United States Actalent Full time

    Actalent Lead Software Engineer Minneapolis , Minnesota Apply Now Software Project Leadership – Lead and coordinate multi-departmental software development projects in accordance with the Product Development Procedure, Quality Policy, and Software Development Procedure. Apply software engineering knowledge to the design and development of new products as...

  • Software Engineer, Sr.

    3 weeks ago

    Minneapolis, United States Abidi Solutions Full time

    Job DescriptionJob DescriptionMUST have specific exp working in the MedTech industry on med device software related projectsRole: Software Engineer, Sr. /Software Engineer, Principal Industry / Domain: Healthcare and MedTechLocation: Minneapolis, MN (hybrid) Function: Software Product LeadershipLEVELS AND EXPERIENCE Level 4 Software Engineer, Sr.BS and 9-13...

  • Lead Software Engineer

    2 weeks ago

    Minneapolis, United States Actalent Full time

    PRIMARY ACTIVITIES + Software Project Leadership Lead and coordinate multi-departmental software development projects in accordance with the Product Development Procedure, Quality Policy, and Software Development Procedure. + Apply software engineering knowledge to the design and development of new products as well as product changes and enhancements. +...

  • Software Engineer, Sr.

    3 weeks ago

    Minneapolis, United States Abidi Solutions Full time

    Job DescriptionJob DescriptionMUST have specific exp working in the MedTech industry on med device software related projectsRole: Software Engineer, Sr. /Android developer, Principal Industry / Domain: Healthcare and MedTechLocation: Minneapolis, MN (hybrid) Function: Software Product LeadershipLEVELS AND EXPERIENCE Level 4 Software Engineer, Sr.BS and 9-13...

  • Software Engineer, Sr.

    3 weeks ago

    Minneapolis, United States Abidi Solutions Full time

    Job DescriptionJob DescriptionMUST have specific exp working in the MedTech industry on med device software related projectsRole: Software Engineer, Sr. /Android developer, Principal Industry / Domain: Healthcare and MedTechLocation: Minneapolis, MN (hybrid) Function: Software Product LeadershipLEVELS AND EXPERIENCE Level 4 Software Engineer, Sr.BS and 9-13...

  • Software Engineer 4

    2 weeks ago

    Minneapolis, United States Pinnacle Group Full time

    Only W2 Job Tilte: Java Full Stack Developer Location: Charlotte, NC and Minneapolis, MN Duration: 12 months contract Type: W2 RTO: 3 days/ week to office (hybrid) Job Description: In this contingent resource assignment, candidate may: Consult on complex initiatives with broad impact and large-scale planning for Software Engineering. Review and analyze...

  • lead software engineer

    6 days ago

    Minneapolis, Minnesota, United States Randstad Full time

    lead software engineer. minneapolis , minnesota posted today job details summary $68 - $78 per hour contract bachelor degree category computer and mathematical occupations reference job details job summary: Sr. Software Engineer RESPONSIBILITY AND AUTHORITY This position is responsible for software development and the maintenance of software...

  • Software Test Engineer

    4 weeks ago

    Minneapolis, United States Actalent Full time

    NOW HIRING SOFTWARE TEST ENGINEERS! Description: Our group is responsible for developing custom software and hardware solutions used in the testing and building of products on production lines throughout the Toro organization. We are looking for a new graduate with some prior object oriented programming experience to provide support to our plants during...

  • Software Engineer

    4 weeks ago

    Minneapolis, United States TechDigital Corporation Full time

    Qualifications: When you join Clientthe nation's central bankyou will play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. Bring your passion and expertise, and we will provide the opportunities that will challenge you and propel your growthalong with a wide range of benefits...

  • Software Engineer

    3 weeks ago

    Minneapolis, United States TechDigital Corporation Full time

    Qualifications: When you join Clientthe nation's central bankyou will play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. Bring your passion and expertise, and we will provide the opportunities that will challenge you and propel your growthalong with a wide range of benefits...

  • Software Consultant

    1 month ago

    Minneapolis, United States Fishbowl Solutions Full time

    Job DescriptionJob DescriptionSoftware ConsultantWhy work at Fishbowl Solutions?We pride ourselves on hiring smart people who are constantly learning and growing, and interested in learning from others.We foster a team-first environment focused on collaboration, enabling cross-functional work as you develop meaningful relationships.We find the best ways to...

  • Automation Engineer

    5 days ago

    Minneapolis, United States Cybertrol Engineering Full time

    ABOUT CYBERTROL Cybertrol Engineering is a control and information systems integrator that creates and delivers custom-engineered solutions to industrial customers throughout the upper Midwest and across North America. Cybertrol Engineering’s solutions include control systems (PLC/HMI, DCS, SCADA), manufacturing intelligence and MES information systems,...

  • Dynamics 365 F&O Senior Consultant

    4 weeks ago

    Minneapolis, Minnesota, United States Stoneridge Software Full time

    Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2023 Inc. Best Workplaces Honoree, member of the...

  • Dynamics 365 F&O Senior Consultant

    3 weeks ago

    Minneapolis, Minnesota, United States Stoneridge Software Full time

    Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2023 Inc. Best Workplaces Honoree, member of the...