Service Desk Analyst
3 weeks ago
Contract- 6 Month to Ongoing
Candidates must have some flexibility with shift coverage 7am-11am start time
Communication skills extremely important
Must be vaccinated
**MUST HAVE HOSPITAL EXPERIENCE**
Service Desk Technician
SUMMARY
This position is responsible for assisting in the implementation and ongoing support for the assigned applications. Responsible for first contact resolution of application issues and/or application training issues which fall within scope and level of access for the Support Team.
The selected candidate/s for the role will be responsible for participating in workflow and system optimization initiatives, telephone support, and other types of end-user workflow support to help the end users gain the expertise necessary for success.
Other duties and responsibilities for the role are as follows:
- Provides first level application support for assigned applications
- Performs assessment, follow up and resolution of all reported application end user issues.
- Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to application team members.
- Captures and documents end-user issues to accurately assist to define and troubleshoot, resolve, escalate issues in collaboration with training and application team members
- Participates in functional testing, workflow documentation, and other duties as assigned.
REQUIREMENTS FOR THE ROLE
Experience
- 12 months of experience in a call center environment providing phone support or at-the-elbow support for software applications. Preferably for a system integrated Electronic Health Record application.
- One (1) year of experience working in a large healthcare environment is preferred.
Knowledge
- Advanced computer skills, and advanced knowledge of Microsoft Office applications is required. ls • Detail oriented
- Highly organized
- Excellent written and verbal communication
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Ability to work in high volume, fast paced environment
- Customer service oriented
- Excellent work ethic and commitment to job responsibilities
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