System Support Specialist

2 weeks ago

Princeton, United States Sharp Decisions Full time

Job Title -System Support Specialist

Location- Princeton, NJ

Pay rate- $37/hr

Contract to Hire- 6 months


JOB DESCRIPTION:

Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales

Install, integrate, configure, test, and deploy Identity and Access Management solutions

Provide knowledge transfer, training, and support to new hire and peers as necessary

Remain current on SAML-SSO market trends, tools, methodologies, and best practices

Report status and escalate issues and risks.

Troubleshoot and resolve routine issues and problems.

Meet customer needs within SLAs and quality commitment KPIs

Propose ideas and recommendations; assist with implementing process improvements

Author technical documentation and create documentation for new processes

Bring solutions to customers and help with the migration of customer data

Respond to and address customer issues and concerns, providing exceptional customer support and service

Work on special projects and other duties as assigned by management


QUALIFICATIONS:

Required:

3+ years experience in a customer facing technical role and should be aligned with Access Management solutions

3+ years of hands-on experience in any of Access Management products such as Okta, PingFederate and Microsoft Azure etc.

Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools

Ability to motivate and inspire the team towards achievement of service excellence

Strong knowledge of technologies which impact client solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol, SAML and Single Sign-on solutions

Strong project management and project coordination skills

Basic understanding of LDAP and active directory

Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals

Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business

Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience

Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.

Experience running multiple parallel efforts/projects; Strong multi-tasking skills

Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals

Ability to quickly assimilate and apply new information relating to web technologies and information services

Excellent listening, negotiation and presentation skills. Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills.


Preferred:

Experience using Splunk, PingFederate, Microsoft Azure, Salesforce and Jira

Bachelors degree in computer science, or an equivalent combination of education and experience

Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc.

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