Fiel Service Lead

1 week ago

Pennsauken Township, United States Solventum Full time

3M Health Care is now Solventum


At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.


We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.


The Impact You’ll Make in this Role


This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.


As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
  • Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
  • Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements and compliance
  • Overseeing of local business operations to include metrics and required use of 3rd party couriers
  • Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
  • Prioritizing equipment needs to execute daily customer support to including quantity, time frame and resource allocation
  • Processing documentation for delivery and retrieval of products, as well as loading & unloading medical devices and supplies
  • Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
  • Serving as the service center designee, assuming responsibilities as the person in charge of the location.


Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.


Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

  • High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND three (3) years of customer facing experience in a private, public, government, or military environment
  • Two (2) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
  • Current, valid Driver’s License


Additional qualifications that could help you succeed even further in this role include:

  • Ability to work non-traditional schedule, which may include extended hours on evenings, occasional weekends, and participate in on-call duties.


Work location: Pennsauken, NJ

Travel: May include up to 10% domestic travel

Relocation: Not authorized


Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.


Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

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