CALL CENTER REPRESENTATIVE

4 weeks ago

Lorain, United States Lorain County Health & Dentistry Full time

Position Title: Call Center Representative Location: On-Site (Lorain) Hours: Full-time, Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient. EDUCATION AND CERTIFICATION REQUIREMENTS Must have a high school diploma or GED. SKILL AND EXPERIENCE REQUIREMENTS Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred. Experience in patient scheduling preferred. Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session. Knowledge of medical terminology preferred. Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients. Ability to be responsive in working with a culturally- diverse patient population. Ability to independently coordinate multiple tasks. Ability to work cooperatively with others. Bilingual Spanish speaking is a plus. ESSENTIAL FUNCTIONS Answer phones and route calls and messages to providers and other staff members efficiently. Schedule patient appointments in accordance with guidelines. Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information. Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information. Build positive relationships with internal and external customers/patients. Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls. Demonstrate professional phone etiquette and take complete and accurate phone messages. Must maintain accurate records. Comply with HIPAA guidelines as all times PHYSICAL DEMANDS Extensive use of computer and telephone. Some lifting of supplies and equipment up to 50 lbs. 20% walking or standing, 80% sitting at a desk. Category II re: exposure to blood, bodily fluids, and communicable diseases. BENEFITS Excellent Training and Orientation Program Paid Holidays Generous Paid Time Off (PTO) Health, Dental, and Vision Insurance Prescription Coverage Employer Paid Life Insurance Employer Paid Short- and Long-Term Disability 401(k) Retirement Plan Giving back, outreach, and true advocacy to the patient community we serve. Equal Opportunity Employer

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