Customer Support Specialist

1 week ago

Suwanee, United States Murrelektronik North America\ Full time

About Murrelektronik

At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.


We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.


We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.

Learn more about working at Murrelektronik and apply online today.

Summary

Like Customer Service Representatives, Customer Service Specialists are also responsible for resolving cases, processing orders and quotes in addition they reach out to customers with product or service offers. They may also serve as an intermediary between Customer Service Representatives and Senior Customer Service Specialists and may be equipped to fill in for those roles when necessary. This role is directly responsible for a predefined client segment based on revenue and business impact.


Essential Duties

  • Manage and respond to inbound customer service-related inquiries via phone, cases and email.
  • Provide accurate and timely information related to various orders.
  • Accurately enter orders.
  • Accurately create and deliver pricing and availability quotes (P&A quotes) in addition to special pricing quotes.
  • Ensure that customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency.
  • Reach out to predefined client segment with product and service offerings.
  • Proactively engage with predefined client segment. This is inclusive of developing and delivering client specific reports.
  • Cultivate a deeper understanding of the product.
  • Scale up and down to support both the Customer Service Representatives and Senior Customer Service Specialists as needed.
  • Attend all assigned training sessions.
  • Other duties as assigned.


Desired Knowledge, Skills, and Abilities:

  • Possess a minimum of 3-5 years of customer service experience.
  • Proficiency in working with SAP and or similar Customer Relations Management systems.
  • Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, etc.
  • Must be self-motivated.
  • Must possess excellent verbal and written communication skills.
  • Bi-Lingual ability is preferred but not required.
  • Detail-oriented and ability to provide high-quality work, with a sense of urgency and focus on accuracy.
  • Ability to be open and adaptable to change.
  • Strong customer focus, empathetic, friendly, good energy, and positive demeanor in the workplace.
  • Excellent time management skills and ability to multi-task when under pressure.
  • Strong interpersonal & communication skills and ability to work well in a peer driven-team environment.
  • Ability to operate with a high degree of emotional intelligence in the workplace and while interacting with others.
  • Embody Murrelektronik’s Core Values.


Education

  • Bachelor’s degree in business or other degree related field.


Travel

  • Occasional travel is required for this position.



TYPICAL WORK ENVIRONMENT


Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that this is an in-office position.


Physical demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle, or feel tools or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

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