Ground Passenger Service Operation Agent

Operations CoordinatorDo you enjoy working in a fast-paced, safety-obsessed aviation environment?As an Operations Coordinator, you will be the primary communication link between ground operations and our customers. The Operations Coordinator remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting.Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.Job Responsibilities:Calculate aircraft weight and balance prior to flight departure.Provide the principal operations communications between Ramp Operations and the customer.Monitor all flight activity, record and update daily flight records with key information.Operational safety and load security checks on aircraft prior to departure.Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.Coordinate all towing activity, obtain and track gate activity including all changes.Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics.Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance.Safety, Security and Compliance:All AGI Team members have a responsibility and duty while at work to:Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.Cooperate with their manager/supervisor to allow them to perform or comply with any legal requirements imposed on the company.Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.Inform their manager/supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.Fully understand AGI Health & Safety and Security policies.Attend training courses as may be required by AGI.Physical Requirements:This job requires physical stamina and strength Lead Ramp Agents must be able to lift/carry/push/pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.Must be able to carry heavy items up and down narrow jetway stairs.Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.Must be able to work in cramped or high places.Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.Must be able to work outside in all types of weather, around jet and machinery noises.Knowledge, Skills & Abilities:Demonstrated Leadership Skills: Operations Coordinators must be able to provide direction and support to their team to complete all required tasks proficiently and safely.Excellent Communication Skills: Operations Coordinators must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.Strong math skills: Operations Coordinators may be required to calculate weight and balance calculations for planes.Intermediate Computer skills: Operations Coordinators may be required to use computer systems to track cargo and baggage.Problem-solving skills: Operations Coordinators may be called upon to troubleshoot issues during loading and unloading.Time management skills: Operations Coordinators must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.Qualifications:Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.Possess a valid driver's license with a clean driving record.If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.Must complete ramp and SIDA training to obtain airport authority identification security.If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.Preferred Qualifications - One+ year of airline ramp experience.AGI offers a comprehensive benefit package for all employees, including paid vacation and medical/dental/vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees.Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safetyAlliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.