Customer Service Representative Waste Industry
2 weeks ago
Customer Service RepresentativeOur client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and maintaining strong client relationships.The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services. This role requires excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. The ideal candidate will have experience in customer service, preferably in the waste management or logistics industry.Key responsibilities include:Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information about services, billing, and other inquiries.Order Processing: Enter and process customer orders for waste collection services, ensuring all details are correct and that orders are fulfilled on time.Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively, and escalating to the Customer Service Manager when necessary.Account Management: Update and maintain customer account information, including contact details, service preferences, and payment methods.Billing Support: Assist customers with billing questions, discrepancies, and payment processing, coordinating with the billing department as needed.Service Coordination: Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues.Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any further concerns.Reporting: Document all customer interactions, issues, and resolutions in the company's CRM system, providing reports to the Customer Service Manager as required.Continuous Improvement: Provide feedback to management on recurring customer issues or suggestions for improving customer service processes.Qualifications include:Experience: Minimum of 1-2 years of experience in customer service, preferably in the waste management, logistics, or a related industry.Education: High school diploma or equivalent required; additional training or certification in customer service is a plus.Skills:Strong communication and interpersonal skills.Excellent problem-solving abilities and attention to detail.Ability to manage multiple tasks and prioritize effectively.Proficient in using CRM software and other customer service tools.A customer-centric attitude with a focus on delivering exceptional service.Work Environment: Ability to work in a fast-paced environment, handling a high volume of customer interactions.Benefits include:Competitive salary with potential for bonuses.Health, dental, and vision insurance.401(k) plan with company match.Paid time off and holidays.Opportunities for professional development and career growth.Qualified candidates are encouraged to submit their resume to Trevor Robinson at trevor.robinson@gogpac.com.
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High Point, United States Gpac Full timeCompany Overview: Our client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and maintaining...
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High Point, NC, United States gpac Full timeJob Description Company Overview: Our client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and...
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High Point, NC, United States gpac Full timeJob Description Company Overview: Our client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and...
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Customer Service Representative
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High Point, United States Manpower Inc Full timeCustomer Service Representative Our client, a leading organization in the manufacturing and customer service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Department supporting order processing, complaint management, and customer relations. The ideal...
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High Point, NC, United States Manpower Inc Full timeOur client, a leading organization in the manufacturing and customer service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Department supporting order processing, complaint management, and customer relations. The ideal candidate will demonstrate...
