Guest Services Agent

Sales RepresentativeThe Sales Representative is responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.Essential Functions:Present and sell company products and service to current and potential clients.Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.Follow up on new leads and referrals resulting from field activity.Identify sales prospects and contact these and other accounts as assigned.Prepare presentations, proposals and sales contracts.Develop and maintain sales materials and current product knowledge.Establish and maintain current client and potential client relationships.Prepare paperwork to activate and maintain contract services.Manage account service through quality checks and other follow-up.Identify and resolve client concerns.Coordinate company staff to accomplish the work required to close sales.Comply with Lancaster Foods, Inc. policies and procedures.Skill and Knowledge Requirements Include:High School Diploma/GED required. Associate's or Bachelor's Degree in Business or related degree preferred.Ability to operate a variety of powered industrial trucks.Demonstrated talent for interacting with a wide variety of people.Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.Strong customer service abilities; actively looks for ways to assist customers and coworkers.Physical and Mental Requirements:Ability to sit for up to 8 hours a day, talking on a phone and working on a computer.Withstanding temperature extremes in indoor and outdoor environments.Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication.Equipment Used:Typical office equipment (computers, phone system, fax, copiers, scanners, among others).Giants Ridge, managed by Guest Services, Inc., is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience.As a Guest Services Agent, you'll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. You'll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key.This position starts as seasonal but may develop into year-round employment as the seasons change and resort operations continue. Part-time and full-time positions available.What We're Looking For:Strong guest services and communication skillsAbility to multitask in a busy environmentPrevious customer services or cash-handling experience preferredA team-oriented and approachable personalityWillingness to work some evenings, weekends and holidaysWhy Join Giants Ridge?Mountain Perks Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season longExclusive Discounts Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.Work with Friends Join a fun, supportive team where every day feels like an adventure.Flexible Scheduling We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.And More Additional perks and surprises that make Giants Ridge a great place to workGiants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.