Help Desk Technician

3 weeks ago

Yakima, United States Robert Half Full time

Robert Half is searching for a Help Desk Technician for a Credit Union to be based in either Yakima or Sunnyside, Washington. The primary responsibility of this Help Desk Technician is to provide first-tier IT Support to internal end-users both remotely and in-person. This is a 100% onsite role with some travel requirements, about once a week here and there, to their locations in Sunnyside, Yakima, Pasco, Grandview, and East Wenatchee. This is a long-term contract to start (about 6 months) with potential to extend depending on performance and client need.


Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements in procedures.


Requirements:

  • Must possess at least 2 years of experience in a Help Desk Analyst role or similar position
  • Demonstrable proficiency in MS Windows 10 and MS Office 365 is required
  • Experience with IT Service Management (ITSM) is necessary
  • Must have basic knowledge and understanding of network troubleshooting
  • A high degree of problem-solving skills and the ability to handle multiple tasks simultaneously is essential
  • Must be able to communicate effectively with a diverse range of people and possess excellent customer service skills
  • The ability to work autonomously and as part of a team is necessary
  • Must be available to work on a flexible schedule, including evenings and weekends if required.
  • Ability to travel as needed; valid driver’s license required.


The salary range for this position is $24/hour to $29/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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