Case Manager

24 hours ago

Irvine, United States City of Irvine, CA Full time


Description

Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine as a Case Manager for the Irvine Community Alternative Response and Engagement Team (ICARE).

The Irvine Police Department is introducing our ICARE Team, a specialized mental health crisis response unit dedicated to supporting individuals experiencing mental health challenges. Our team will provide compassionate mental health services/assistance to clients, prioritizing client dignity, safety, and individual needs.
Your Impact

  • Provides a safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care.
  • Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management, and other services.
  • Provides services to all residents referred based on their needs and preference.
  • Documents and communicates interactions with members to other services team members as appropriate.
  • Maintain awareness of community resources and assist members served in the appropriate use of community resources.
  • Advocates for and accompany members when needed on long appointments, e.g., SSI, DMV, GR (General Relief), etc.
  • Help members to understand their legal status and rights.
  • Safeguard confidentiality; adhere to HIPAA policies.
  • Provides transportation when needed and appropriate.
  • Maintain confidentiality and respect the boundaries of clients experiencing emotional distress.
  • Find additional information in the Program Assistant job description.
Best Fit
  • Demonstrates sensitivity to multicultural populations and issues.
  • Ability to work effectively as a member of a multidisciplinary team.
  • Effective written and verbal communication.
  • Good computer/technology skills.
  • Ability to assess safety risks.
  • Ability to promote a positive, supportive recovery culture.
  • Ability to engage clients and hold hope in the face of adversity.
  • Ability to gain trust and build rapport with diverse populations.
  • Ability to be patient and mindful.
  • Knowledge of basic medical and psychiatric terminology.
Minimum Qualifications
  • College coursework in business, office practices, or related field.
  • Four years of increasingly responsible administrative support experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
  • Ability to keep and maintain valid California driver‘s license.
Desirable Qualifications
  • Experience in a mental health and/or dual diagnosis case management position (preferred).
  • Bi-lingual Spanish or Mandarin (preferred).
  • Knowledge of Orange County resources (housing, substance abuse, mental health, shelters, etc.)
  • At least two years of case management experience.
Your Team
The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine‘s five values
of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire.

The Process
The selection process may include an examination and will include an oral interview(s), Public Safety Background Investigation, and a medical exam prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization.

Equal Opportunity Employer
The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.

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